CFPB Consumer Complaint Profile
DriveTime
What 1,069 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,069
- Total complaints
- Among the highest
- 157
- Last 12 months
- 96.6%
- Timely response
- Below median
- 44
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, DriveTime sits at #309, with 1,069 complaints logged. On-time replies land at 96.6%, the 36th percentile for the 100+ complaint peer group.
- #309
- of 3,843 companies by volume
- 96.6%
- on time (36th pctile)
- Vehicle loan or lease
- most-complained product
- 44
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
DriveTime vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.6% Around the middle higher than 36% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 115 in 2024 to 165 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 6 |
| 2013 | 21 |
| 2014 | 48 |
| 2015 | 132 |
| 2016 | 76 |
| 2017 | 53 |
| 2018 | 22 |
| 2019 | 30 |
| 2020 | 50 |
| 2021 | 88 |
| 2022 | 106 |
| 2023 | 125 |
| 2024 | 115 |
| 2025 | 165 |
| 2026year in progress | 32 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for DriveTime
1,069 complaints against DriveTime appear in the CFPB record, including 157 from the trailing year. The 44 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against DriveTime draw a 96.6% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 17.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 1.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does DriveTime have?
1,069 complaints have been filed against DriveTime with the CFPB overall - 157 of them in the past year.
Does DriveTime respond to complaints on time?
CFPB complaints against DriveTime draw a 96.6% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for DriveTime?
Among all products tied to DriveTime, "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with DriveTime?
The most common issue reported by consumers about DriveTime is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against DriveTime?
You can file a complaint against DriveTime directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about DriveTime?
Consumers in 44 states and territories have filed complaints about DriveTime with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for DriveTime: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,069 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.1% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does DriveTime have?
1,069 complaints have been filed against DriveTime with the CFPB overall - 157 of them in the past year.
Does DriveTime respond to complaints on time?
CFPB complaints against DriveTime draw a 96.6% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for DriveTime?
Among all products tied to DriveTime, "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with DriveTime?
The most common issue reported by consumers about DriveTime is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against DriveTime?
You can file a complaint against DriveTime directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about DriveTime?
Consumers in 44 states and territories have filed complaints about DriveTime with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.