CFPB Consumer Complaint Profile

DriveTime

What 1,069 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

1,069
Total complaints
157
Last 12 months
96.6%
Timely response
44
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, DriveTime sits at #308, with 1,069 complaints logged. 96.6% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#308
of 3,848 companies by volume
96.6%
answered on time
Vehicle loan or lease
most-complained product
44
states with complaints
DriveTime timely response rate 96.6%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Vehicle loan or lease - Loan 247
Consumer Loan - Vehicle loan 221
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 219
Credit reporting or other personal consumer reports - Credit reporting 166
Debt collection - Auto debt 64
Debt collection - Auto 33
Vehicle loan or lease - Lease 28
Consumer Loan - Vehicle lease 25
Debt collection - I do not know 23
Consumer Loan - Installment loan 10

Top Issues

1.Improper use of your report 250
2.Managing the loan or lease 208
3.Incorrect information on your report 101
4.Getting a loan or lease 88
5.Problems when you are unable to pay 75
6.Taking out the loan or lease 34
7.Problem with a credit reporting company's investigation into an existing problem 32
8.Repossession 32
9.Struggling to pay your loan 29
10.Shopping for a loan or lease 27

Complaints by Year

Year Complaints
2012 6
2013 21
2014 48
2015 132
2016 76
2017 53
2018 22
2019 30
2020 50
2021 88
2022 106
2023 125
2024 115
2025 165
2026 32

Complaints by State (Top 15)

Florida 156
Georgia 154
Texas 129
California 89
North Carolina 70
Virginia 48
Pennsylvania 42
South Carolina 34
Illinois 32
Alabama 29
Ohio 28
Maryland 26
Arizona 25
Tennessee 24
Nevada 24

Company Responses

Closed with explanation 1,022
Closed 15
In progress 15
Closed with non-monetary relief 14
Closed with monetary relief 3

What the CFPB Complaint Record Shows for DriveTime

1,069 complaints against DriveTime appear in the CFPB record, including 157 from the trailing year. The 44 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

96.6% of CFPB-forwarded complaints against DriveTime get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 17.1% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 1.6% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does DriveTime have?

1,069 complaints have been filed against DriveTime with the CFPB overall - 157 of them in the past year.

Does DriveTime respond to complaints on time?

96.6% of the CFPB complaints against DriveTime get a response within the expected window. That is a strong response record by CFPB standards.

What product generates the most complaints for DriveTime?

Among all products tied to DriveTime, "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with DriveTime?

The most common issue reported by consumers about DriveTime is "Improper use of your report." All complaint issues are listed above with their counts.

How do I file a complaint against DriveTime?

You can file a complaint against DriveTime directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about DriveTime?

Consumers in 44 states and territories have filed complaints about DriveTime with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.