CFPB Consumer Complaint Profile

Alliant Credit Union

Consumers have filed 1,249 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

1,249
Total complaints
267
Last 12 months
99.8%
Timely response
49
States affected

The verdict

Alliant Credit Union ranks #290 of 3,848 financial companies by CFPB complaint volume, with 1,249 complaints on record. Its on-time response rate is 99.8%, ahead of the 93% median among companies with 100+ complaints.

#290
of 3,848 companies by volume
99.8%
answered on time
Checking or savings …
most-complained product
49
states with complaints
Alliant Credit Union timely response rate 99.8%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Checking or savings account - Checking account 258
Credit reporting or other personal consumer reports - Credit reporting 157
Credit card or prepaid card - General-purpose credit card or charge card 145
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 133
Vehicle loan or lease - Loan 107
Credit card - General-purpose credit card or charge card 100
Mortgage - Conventional home mortgage 80
Checking or savings account - Savings account 65
Mortgage - Home equity loan or line of credit (HELOC) 31
Debt collection - I do not know 29

Top Issues

1.Managing an account 215
2.Incorrect information on your report 150
3.Improper use of your report 116
4.Trouble during payment process 64
5.Problem with a purchase shown on your statement 63
6.Opening an account 58
7.Closing an account 53
8.Other features, terms, or problems 49
9.Managing the loan or lease 46
10.Getting a credit card 42

Complaints by Year

Year Complaints
2018 1
2019 76
2020 115
2021 147
2022 147
2023 190
2024 245
2025 257
2026 71

Complaints by State (Top 15)

California 221
Illinois 124
Florida 116
Texas 109
New York 70
Georgia 54
Arizona 47
Colorado 45
Michigan 35
New Jersey 34
Pennsylvania 31
Virginia 30
North Carolina 29
Nevada 22
Maryland 21

Company Responses

Closed with explanation 1,066
Closed with monetary relief 144
Closed with non-monetary relief 22
In progress 17

What the CFPB Complaint Record Shows for Alliant Credit Union

Alliant Credit Union carries 1,249 complaints in the CFPB's database, 267 of them filed within the past 12 months. Consumers spanning 49 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

99.8% of CFPB-forwarded complaints against Alliant Credit Union get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. 13.3% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Alliant Credit Union have?

1,249 complaints have been filed against Alliant Credit Union with the CFPB overall - 267 of them in the past year.

Does Alliant Credit Union respond to complaints on time?

Alliant Credit Union has a 99.8% timely response rate to CFPB complaints. This is considered excellent.

What product generates the most complaints for Alliant Credit Union?

The most complained-about product for Alliant Credit Union is "Checking or savings account." You can view the full product breakdown on this page.

What is the most common complaint issue with Alliant Credit Union?

The most common issue reported by consumers about Alliant Credit Union is "Managing an account." All complaint issues are listed above with their counts.

How do I file a complaint against Alliant Credit Union?

You can file a complaint against Alliant Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Alliant Credit Union?

Alliant Credit Union has drawn CFPB complaints from 49 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.