CFPB Consumer Complaint Profile
American Neighborhood Mortgage
What 109 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 109
- Total complaints
- 11
- Last 12 months
- 88.1%
- Timely response
- 23
- States affected
The verdict
American Neighborhood Mortgage ranks #1278 of 3,848 financial companies by CFPB complaint volume, with 109 complaints on record. It answers 88.1% of complaints on time - below the 93% median for companies with 100+ complaints.
- #1278
- of 3,848 companies by volume
- 88.1%
- answered on time
- Mortgage
- most-complained product
- 23
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 5 |
| 2015 | 2 |
| 2016 | 9 |
| 2017 | 12 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 20 |
| 2021 | 9 |
| 2022 | 8 |
| 2023 | 14 |
| 2024 | 8 |
| 2025 | 12 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Neighborhood Mortgage
American Neighborhood Mortgage carries 109 complaints in the CFPB's database, 11 of them filed within the past 12 months. Consumers spanning 23 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, American Neighborhood Mortgage answers 88.1% of forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response was formally disputed in 18.2% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 9.2% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Neighborhood Mortgage have?
109 complaints have been filed against American Neighborhood Mortgage with the CFPB overall - 11 of them in the past year.
Does American Neighborhood Mortgage respond to complaints on time?
American Neighborhood Mortgage's CFPB timely-response rate is 88.1%.
What product generates the most complaints for American Neighborhood Mortgage?
"Mortgage" draws more CFPB complaints against American Neighborhood Mortgage than any other product - see the full breakdown above.
What is the most common complaint issue with American Neighborhood Mortgage?
The most common issue reported by consumers about American Neighborhood Mortgage is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against American Neighborhood Mortgage?
You can file a complaint against American Neighborhood Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Neighborhood Mortgage?
Consumers in 23 states and territories have filed complaints about American Neighborhood Mortgage with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~109)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.