CFPB Consumer Complaint Profile
Mariner Finance, LLC
2,424 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 2,424
- Total complaints
- Among the highest
- 581
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 39
- States affected
The verdict
Mariner Finance, LLC ranks #188 of 3,843 financial companies by CFPB complaint volume, with 2,424 complaints on record. It posts a 99.7% on-time response rate, the 76th percentile among companies with 100+ complaints.
- #188
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Credit reporting or …
- most-complained product
- 39
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mariner Finance, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 348 in 2024 to 575 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 22 |
| 2015 | 44 |
| 2016 | 66 |
| 2017 | 108 |
| 2018 | 147 |
| 2019 | 145 |
| 2020 | 142 |
| 2021 | 214 |
| 2022 | 219 |
| 2023 | 256 |
| 2024 | 348 |
| 2025 | 575 |
| 2026year in progress | 138 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mariner Finance, LLC
2,424 complaints against Mariner Finance, LLC appear in the CFPB record, including 581 from the trailing year. The 39 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Mariner Finance, LLC posts a 99.7% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 23% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 1.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mariner Finance, LLC have?
Mariner Finance, LLC has 2,424 total consumer complaints filed with the CFPB, with 581 filed in the last 12 months.
Does Mariner Finance, LLC respond to complaints on time?
CFPB complaints against Mariner Finance, LLC draw a 99.7% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Mariner Finance, LLC?
The most complained-about product for Mariner Finance, LLC is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Mariner Finance, LLC?
Consumers most often cite "Incorrect information on your report" when complaining about Mariner Finance, LLC; the full issue list with counts is above.
How do I file a complaint against Mariner Finance, LLC?
You can file a complaint against Mariner Finance, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mariner Finance, LLC?
The CFPB has recorded complaints against Mariner Finance, LLC from 39 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Mariner Finance, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,424 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (23% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.