CFPB Consumer Complaint Profile
Astoria Bank
Consumers have filed 290 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 290
- Total complaints
- 0
- Last 12 months
- 100%
- Timely response
- 22
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Astoria Bank sits at #717, with 290 complaints logged. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #717
- of 3,848 companies by volume
- 100%
- answered on time
- Mortgage
- most-complained product
- 22
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 45 |
| 2013 | 48 |
| 2014 | 41 |
| 2015 | 55 |
| 2016 | 56 |
| 2017 | 45 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Astoria Bank
Astoria Bank carries 290 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 22 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Loan modification,collection,foreclosure," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Astoria Bank answers 100% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 28.5% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 20.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Astoria Bank have?
290 complaints have been filed against Astoria Bank with the CFPB overall - 0 of them in the past year.
Does Astoria Bank respond to complaints on time?
Astoria Bank's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Astoria Bank?
Among all products tied to Astoria Bank, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Astoria Bank?
"Loan modification,collection,foreclosure" is the single most frequently cited issue in complaints against Astoria Bank - see all issues and counts above.
How do I file a complaint against Astoria Bank?
You can file a complaint against Astoria Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Astoria Bank?
Consumers in 22 states and territories have filed complaints about Astoria Bank with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~290)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.