CFPB Consumer Complaint Profile
Astoria Bank
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 290
- Total complaints
- Above average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 22
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Astoria Bank sits at #715. For answering complaints on time it stands at the 86th percentile in the 100+ complaint peer group.
- Mortgage
- most-complained product
- NY
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Astoria Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2016 to 2017 complete years
- Annual CFPB complaint volume moved from 56 in 2016 to 45 in 2017 (2016 → 2017).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 45 |
| 2013 | 48 |
| 2014 | 41 |
| 2015 | 55 |
| 2016 | 56 |
| 2017 | 45 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Astoria Bank
Astoria Bank draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Loan modification,collection,foreclosure," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Astoria Bank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (28.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Astoria Bank have?
290 complaints have been filed against Astoria Bank with the CFPB overall - 0 of them in the past year.
Does Astoria Bank respond to complaints on time?
Astoria Bank's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Astoria Bank?
Among all products tied to Astoria Bank, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Astoria Bank?
"Loan modification,collection,foreclosure" is the single most frequently cited issue in complaints against Astoria Bank - see all issues and counts above.
How do I file a complaint against Astoria Bank?
You can file a complaint against Astoria Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Astoria Bank?
Consumers in 22 states and territories have filed complaints about Astoria Bank with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.