CFPB Consumer Complaint Profile

TransferWise Ltd

Consumers have filed 1,796 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

1,796
Total complaints
438
Last 12 months
93%
Timely response
55
States affected

The verdict

1,796 CFPB complaints put TransferWise Ltd at #226 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 93%, ahead of the 93% median among companies with 100+ complaints.

#226
of 3,848 companies by volume
93%
answered on time
Money transfer, virt…
most-complained product
55
states with complaints
TransferWise Ltd timely response rate 93.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Money transfer, virtual currency, or money service - International money transfer 776
Checking or savings account - Checking account 270
Money transfer, virtual currency, or money service - Domestic (US) money transfer 231
Money transfer, virtual currency, or money service - Mobile or digital wallet 198
Money transfer, virtual currency, or money service - Foreign currency exchange 150
Checking or savings account - Other banking product or service 74
Money transfer, virtual currency, or money service - Virtual currency 26
Checking or savings account - Savings account 21
Credit card or prepaid card - General-purpose credit card or charge card 15
Credit card - General-purpose credit card or charge card 9

Top Issues

1.Other transaction problem 432
2.Fraud or scam 293
3.Money was not available when promised 282
4.Closing an account 182
5.Managing an account 146
6.Managing, opening, or closing your mobile wallet account 77
7.Other service problem 69
8.Problem with customer service 56
9.Confusing or missing disclosures 45
10.Unexpected or other fees 40

Complaints by Year

Year Complaints
2016 1
2017 7
2018 11
2019 36
2020 74
2021 109
2022 201
2023 359
2024 454
2025 430
2026 114

Complaints by State (Top 15)

California 225
Florida 156
New York 143
Texas 123
Washington 49
New Jersey 43
Georgia 42
Wyoming 42
North Carolina 38
Massachusetts 36
Illinois 35
Virginia 34
Michigan 34
Delaware 32
Colorado 30

Company Responses

Closed with explanation 1,632
Closed with monetary relief 139
Closed with non-monetary relief 24
Untimely response 1

What the CFPB Complaint Record Shows for TransferWise Ltd

The CFPB Consumer Complaint Database has logged 1,796 complaints against TransferWise Ltd overall, with 438 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. Inside that category, "Other transaction problem" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

Within the Bureau's 15-day response window, TransferWise Ltd answers 93% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response was formally disputed in 0% of resolved cases, indicating how frequently the initial fix fell short. 9.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does TransferWise Ltd have?

1,796 complaints have been filed against TransferWise Ltd with the CFPB overall - 438 of them in the past year.

Does TransferWise Ltd respond to complaints on time?

93% of the CFPB complaints against TransferWise Ltd get a response within the expected window.

What product generates the most complaints for TransferWise Ltd?

The most complained-about product for TransferWise Ltd is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.

What is the most common complaint issue with TransferWise Ltd?

The most common issue reported by consumers about TransferWise Ltd is "Other transaction problem." All complaint issues are listed above with their counts.

How do I file a complaint against TransferWise Ltd?

You can file a complaint against TransferWise Ltd directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about TransferWise Ltd?

Consumers in 55 states and territories have filed complaints about TransferWise Ltd with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.