CFPB Consumer Complaint Profile
TransferWise Ltd
Consumers have filed 1,796 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 1,796
- Total complaints
- Among the highest
- 438
- Last 12 months
- 93%
- Timely response
- Bottom quartile
- 55
- States affected
The verdict
1,796 CFPB complaints put TransferWise Ltd at #226 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 93%, the 24th percentile among companies with 100+ complaints.
- #226
- of 3,843 companies by volume
- 93%
- on time (24th pctile)
- Money transfer, virt…
- most-complained product
- 55
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
TransferWise Ltd vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 454 in 2024 to 430 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2017 | 7 |
| 2018 | 11 |
| 2019 | 36 |
| 2020 | 74 |
| 2021 | 109 |
| 2022 | 201 |
| 2023 | 359 |
| 2024 | 454 |
| 2025 | 430 |
| 2026year in progress | 114 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for TransferWise Ltd
The CFPB Consumer Complaint Database has logged 1,796 complaints against TransferWise Ltd overall, with 438 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. Inside that category, "Other transaction problem" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, TransferWise Ltd posts a 93% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does TransferWise Ltd have?
1,796 complaints have been filed against TransferWise Ltd with the CFPB overall - 438 of them in the past year.
Does TransferWise Ltd respond to complaints on time?
CFPB complaints against TransferWise Ltd draw a 93% timely-response rate inside the expected window.
What product generates the most complaints for TransferWise Ltd?
The most complained-about product for TransferWise Ltd is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with TransferWise Ltd?
The most common issue reported by consumers about TransferWise Ltd is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against TransferWise Ltd?
You can file a complaint against TransferWise Ltd directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about TransferWise Ltd?
Consumers in 55 states and territories have filed complaints about TransferWise Ltd with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for TransferWise Ltd: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,796 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.