CFPB Consumer Complaint Profile
Bank of Hawaii Corporation
Consumers have filed 325 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 325
- Total complaints
- 44
- Last 12 months
- 98.5%
- Timely response
- 38
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Bank of Hawaii Corporation sits at #660, with 325 complaints logged. 98.5% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #660
- of 3,848 companies by volume
- 98.5%
- answered on time
- Checking or savings …
- most-complained product
- 38
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 8 |
| 2013 | 20 |
| 2014 | 19 |
| 2015 | 15 |
| 2016 | 13 |
| 2017 | 24 |
| 2018 | 21 |
| 2019 | 22 |
| 2020 | 16 |
| 2021 | 32 |
| 2022 | 22 |
| 2023 | 29 |
| 2024 | 32 |
| 2025 | 40 |
| 2026 | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bank of Hawaii Corporation
The CFPB Consumer Complaint Database has logged 325 complaints against Bank of Hawaii Corporation overall, with 44 of those filed in the trailing 12 months. Reports have come from consumers in 38 states and territories, making this a multi-regional complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Bank of Hawaii Corporation's timely response rate stands at 98.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 20.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 27.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bank of Hawaii Corporation have?
Bank of Hawaii Corporation has 325 total consumer complaints filed with the CFPB, with 44 filed in the last 12 months.
Does Bank of Hawaii Corporation respond to complaints on time?
Bank of Hawaii Corporation's CFPB timely-response rate is 98.5%. This is considered excellent.
What product generates the most complaints for Bank of Hawaii Corporation?
Among all products tied to Bank of Hawaii Corporation, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Bank of Hawaii Corporation?
The most common issue reported by consumers about Bank of Hawaii Corporation is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Bank of Hawaii Corporation?
You can file a complaint against Bank of Hawaii Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bank of Hawaii Corporation?
The CFPB has recorded complaints against Bank of Hawaii Corporation from 38 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~325)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.