CFPB Consumer Complaint Profile
Bank of New York Mellon Corporation, the
Consumers have filed 993 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 993
- Total complaints
- Among the highest
- 150
- Last 12 months
- 97%
- Timely response
- Below median
- 46
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Bank of New York Mellon Corporation, the sits at #328, with 993 complaints logged. On-time replies land at 97%, the 39th percentile for the 100+ complaint peer group.
- #328
- of 3,843 companies by volume
- 97%
- on time (39th pctile)
- Money transfer, virt…
- most-complained product
- 46
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bank of New York Mellon Corporation, the vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 159 in 2024 to 171 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 39 |
| 2013 | 37 |
| 2014 | 35 |
| 2015 | 28 |
| 2016 | 41 |
| 2017 | 37 |
| 2018 | 40 |
| 2019 | 36 |
| 2020 | 56 |
| 2021 | 53 |
| 2022 | 101 |
| 2023 | 140 |
| 2024 | 159 |
| 2025 | 171 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bank of New York Mellon Corporation, the
The CFPB Consumer Complaint Database has logged 993 complaints against Bank of New York Mellon Corporation, the overall, with 150 of those filed in the trailing 12 months. Reports have come from consumers in 46 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Bank of New York Mellon Corporation, the draw a 97% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 21.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bank of New York Mellon Corporation, the have?
The CFPB has logged 993 complaints against Bank of New York Mellon Corporation, the to date, of which 150 came in over the last 12 months.
Does Bank of New York Mellon Corporation, the respond to complaints on time?
CFPB complaints against Bank of New York Mellon Corporation, the draw a 97% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Bank of New York Mellon Corporation, the?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Bank of New York Mellon Corporation, the than any other product - see the full breakdown above.
What is the most common complaint issue with Bank of New York Mellon Corporation, the?
The most common issue reported by consumers about Bank of New York Mellon Corporation, the is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Bank of New York Mellon Corporation, the?
You can file a complaint against Bank of New York Mellon Corporation, the directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bank of New York Mellon Corporation, the?
The CFPB has recorded complaints against Bank of New York Mellon Corporation, the from 46 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Bank of New York Mellon Corporation, the: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.7% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.