CFPB Consumer Complaint Profile
Bok Financial Corp
Behind the 800 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 800
- Total complaints
- 63
- Last 12 months
- 99.9%
- Timely response
- 39
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Bok Financial Corp sits at #380, with 800 complaints logged. It answers 99.9% of complaints on time - above the 93% median for companies with 100+ complaints.
- #380
- of 3,848 companies by volume
- 99.9%
- answered on time
- Checking or savings …
- most-complained product
- 39
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 52 |
| 2013 | 56 |
| 2014 | 56 |
| 2015 | 68 |
| 2016 | 59 |
| 2017 | 75 |
| 2018 | 55 |
| 2019 | 40 |
| 2020 | 55 |
| 2021 | 43 |
| 2022 | 56 |
| 2023 | 50 |
| 2024 | 53 |
| 2025 | 68 |
| 2026 | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bok Financial Corp
Bok Financial Corp carries 800 complaints in the CFPB's database, 63 of them filed within the past 12 months. Consumers spanning 39 states and territories have weighed in, giving this a multi-regional footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Bok Financial Corp's timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 17.8% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 11.6% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bok Financial Corp have?
The CFPB has logged 800 complaints against Bok Financial Corp to date, of which 63 came in over the last 12 months.
Does Bok Financial Corp respond to complaints on time?
99.9% of the CFPB complaints against Bok Financial Corp get a response within the expected window. This is considered excellent.
What product generates the most complaints for Bok Financial Corp?
"Checking or savings account" draws more CFPB complaints against Bok Financial Corp than any other product - see the full breakdown above.
What is the most common complaint issue with Bok Financial Corp?
"Managing an account" is the single most frequently cited issue in complaints against Bok Financial Corp - see all issues and counts above.
How do I file a complaint against Bok Financial Corp?
You can file a complaint against Bok Financial Corp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bok Financial Corp?
The CFPB has recorded complaints against Bok Financial Corp from 39 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~800)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.