CFPB Consumer Complaint Profile
BTS Motors, LLC
Consumers have filed 11 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 0
- Last 12 months
- 18.2%
- Timely response
- Bottom decile
- 2
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, BTS Motors, LLC sits at #3589, with 11 complaints logged. Its on-time response rate is 18.2%, the 1st percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 18.2%
- on time (1st pctile)
- Credit reporting, cr…
- most-complained product
- 2
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
BTS Motors, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
18.2% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 1 |
| 2018 | 1 |
| 2021 | 3 |
| 2022 | 1 |
| 2023 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for BTS Motors, LLC
11 complaints against BTS Motors, LLC appear in the CFPB record, including 0 from the trailing year. The 2 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Credit reporting, credit repair services, or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing the loan or lease" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, BTS Motors, LLC posts a 18.2% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does BTS Motors, LLC have?
The CFPB has logged 11 complaints against BTS Motors, LLC to date, of which 0 came in over the last 12 months.
Does BTS Motors, LLC respond to complaints on time?
BTS Motors, LLC's CFPB timely-response rate is 18.2%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for BTS Motors, LLC?
The most complained-about product for BTS Motors, LLC is "Credit reporting, credit repair services, or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with BTS Motors, LLC?
Consumers most often cite "Managing the loan or lease" when complaining about BTS Motors, LLC; the full issue list with counts is above.
How do I file a complaint against BTS Motors, LLC?
You can file a complaint against BTS Motors, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about BTS Motors, LLC?
BTS Motors, LLC has drawn CFPB complaints from 2 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for BTS Motors, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.