CFPB Consumer Complaint Profile
Cash Express, LLC
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 131
- Total complaints
- Mid-range
- 24
- Last 12 months
- 98.5%
- Timely response
- Above median
- 12
- States affected
The verdict
Cash Express, LLC ranks #1172 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 54th percentile in the 100+ complaint peer group.
- Payday loan, title l…
- most-complained product
- TN
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cash Express, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.5% Higher than most higher than 54% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 11 in 2024 to 21 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 9 |
| 2015 | 12 |
| 2016 | 4 |
| 2017 | 11 |
| 2018 | 7 |
| 2019 | 14 |
| 2020 | 11 |
| 2021 | 6 |
| 2022 | 4 |
| 2023 | 9 |
| 2024 | 11 |
| 2025 | 21 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cash Express, LLC
Cash Express, LLC draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. "Payday loan, title loan, or personal loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Struggling to pay your loan" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cash Express, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (31.4% here).
Also handles Payday loan, title loan, or personal loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Cash Express, LLC have?
The CFPB has logged 131 complaints against Cash Express, LLC to date, of which 24 came in over the last 12 months.
Does Cash Express, LLC respond to complaints on time?
Cash Express, LLC's CFPB timely-response rate is 98.5%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Cash Express, LLC?
The most complained-about product for Cash Express, LLC is "Payday loan, title loan, or personal loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Cash Express, LLC?
Consumers most often cite "Struggling to pay your loan" when complaining about Cash Express, LLC; the full issue list with counts is above.
How do I file a complaint against Cash Express, LLC?
You can file a complaint against Cash Express, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cash Express, LLC?
Consumers in 12 states and territories have filed complaints about Cash Express, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.