CFPB Consumer Complaint Profile
Castle Credit Co Holdings, LLC, Chicago, IL Branch
Consumers have filed 145 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 145
- Total complaints
- Mid-range
- 16
- Last 12 months
- 95.2%
- Timely response
- Below median
- 29
- States affected
The verdict
Castle Credit Co Holdings, LLC, Chicago, IL Branch ranks #1112 of 3,843 financial companies by CFPB complaint volume, with 145 complaints on record. It posts a 95.2% on-time response rate, the 30th percentile among companies with 100+ complaints.
- #1112
- of 3,843 companies by volume
- 95.2%
- on time (30th pctile)
- Credit reporting, cr…
- most-complained product
- 29
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Castle Credit Co Holdings, LLC, Chicago, IL Branch vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.2% Around the middle higher than 30% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 6 |
| 2016 | 8 |
| 2017 | 13 |
| 2018 | 10 |
| 2019 | 13 |
| 2020 | 10 |
| 2021 | 19 |
| 2022 | 16 |
| 2023 | 13 |
| 2024 | 14 |
| 2025 | 19 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Castle Credit Co Holdings, LLC, Chicago, IL Branch
145 complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch appear in the CFPB record, including 16 from the trailing year. The 29 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Credit reporting, credit repair services, or other personal consumer reports," which sits at the top of the product breakdown. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Castle Credit Co Holdings, LLC, Chicago, IL Branch's timely response rate stands at 95.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 27.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Castle Credit Co Holdings, LLC, Chicago, IL Branch have?
Castle Credit Co Holdings, LLC, Chicago, IL Branch has 145 total consumer complaints filed with the CFPB, with 16 filed in the last 12 months.
Does Castle Credit Co Holdings, LLC, Chicago, IL Branch respond to complaints on time?
Castle Credit Co Holdings, LLC, Chicago, IL Branch's CFPB timely-response rate is 95.2%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Castle Credit Co Holdings, LLC, Chicago, IL Branch?
Among all products tied to Castle Credit Co Holdings, LLC, Chicago, IL Branch, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Castle Credit Co Holdings, LLC, Chicago, IL Branch?
The most common issue reported by consumers about Castle Credit Co Holdings, LLC, Chicago, IL Branch is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Castle Credit Co Holdings, LLC, Chicago, IL Branch?
You can file a complaint against Castle Credit Co Holdings, LLC, Chicago, IL Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Castle Credit Co Holdings, LLC, Chicago, IL Branch?
The CFPB has recorded complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch from 29 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Castle Credit Co Holdings, LLC, Chicago, IL Branch: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (27.3% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.