CFPB Consumer Complaint Profile
Cathay Bank
Consumers have filed 130 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 130
- Total complaints
- Mid-range
- 19
- Last 12 months
- 98.5%
- Timely response
- Above median
- 15
- States affected
The verdict
Cathay Bank ranks #1180 of 3,843 financial companies by CFPB complaint volume, with 130 complaints on record. It posts a 98.5% on-time response rate, the 54th percentile among companies with 100+ complaints.
- #1180
- of 3,843 companies by volume
- 98.5%
- on time (54th pctile)
- Checking or savings …
- most-complained product
- 15
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cathay Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.5% Higher than most higher than 54% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 4 |
| 2016 | 3 |
| 2017 | 3 |
| 2018 | 6 |
| 2019 | 5 |
| 2020 | 7 |
| 2021 | 11 |
| 2022 | 22 |
| 2023 | 23 |
| 2024 | 21 |
| 2025 | 14 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cathay Bank
Cathay Bank carries 130 complaints in the CFPB's database, 19 of them filed within the past 12 months. Consumers spanning 15 states and territories have weighed in, giving this a multi-regional footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Cathay Bank's timely response rate stands at 98.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 16.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 7.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cathay Bank have?
Cathay Bank has 130 total consumer complaints filed with the CFPB, with 19 filed in the last 12 months.
Does Cathay Bank respond to complaints on time?
Cathay Bank's CFPB timely-response rate is 98.5%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Cathay Bank?
Among all products tied to Cathay Bank, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Cathay Bank?
The most common issue reported by consumers about Cathay Bank is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Cathay Bank?
You can file a complaint against Cathay Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cathay Bank?
Cathay Bank has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cathay Bank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.