CFPB Consumer Complaint Profile
City Enterprises, LLC
31 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 31
- Total complaints
- Mid-range
- 4
- Last 12 months
- 90.3%
- Timely response
- Bottom quartile
- 6
- States affected
The verdict
City Enterprises, LLC ranks #2304 of 3,843 financial companies by CFPB complaint volume, with 31 complaints on record. Its on-time response rate is 90.3%, the 19th percentile among companies with 100+ complaints.
- #2304
- of 3,843 companies by volume
- 90.3%
- on time (19th pctile)
- Vehicle loan or lease
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
City Enterprises, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.3% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 5 |
| 2023 | 7 |
| 2024 | 2 |
| 2025 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for City Enterprises, LLC
City Enterprises, LLC carries 31 complaints in the CFPB's database, 4 of them filed within the past 12 months. Consumers spanning 6 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Struggling to pay your loan," a reasonable starting point for understanding recurring friction.
City Enterprises, LLC's timely response rate stands at 90.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 6.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does City Enterprises, LLC have?
31 complaints have been filed against City Enterprises, LLC with the CFPB overall - 4 of them in the past year.
Does City Enterprises, LLC respond to complaints on time?
City Enterprises, LLC has a 90.3% timely response rate to CFPB complaints.
What product generates the most complaints for City Enterprises, LLC?
The most complained-about product for City Enterprises, LLC is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with City Enterprises, LLC?
"Struggling to pay your loan" is the single most frequently cited issue in complaints against City Enterprises, LLC - see all issues and counts above.
How do I file a complaint against City Enterprises, LLC?
You can file a complaint against City Enterprises, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about City Enterprises, LLC?
The CFPB has recorded complaints against City Enterprises, LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for City Enterprises, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.