CFPB Consumer Complaint Profile
Clarity Services
372 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 372
- Total complaints
- Above average
- 0
- Last 12 months
- 91.1%
- Timely response
- Bottom quartile
- 40
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Clarity Services sits at #602, with 372 complaints logged. Its on-time response rate is 91.1%, the 19th percentile among companies with 100+ complaints.
- #602
- of 3,843 companies by volume
- 91.1%
- on time (19th pctile)
- Credit reporting, cr…
- most-complained product
- 40
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Clarity Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.1% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2019 to 2020 complete years
- Annual CFPB complaint volume moved from 102 in 2019 to 58 in 2020 (2019 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 14 |
| 2015 | 13 |
| 2016 | 46 |
| 2017 | 66 |
| 2018 | 69 |
| 2019 | 102 |
| 2020 | 58 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Clarity Services
The CFPB Consumer Complaint Database has logged 372 complaints against Clarity Services overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 40 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Credit reporting, credit repair services, or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Clarity Services posts a 91.1% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 26.7% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Clarity Services have?
372 complaints have been filed against Clarity Services with the CFPB overall - 0 of them in the past year.
Does Clarity Services respond to complaints on time?
CFPB complaints against Clarity Services draw a 91.1% timely-response rate inside the expected window.
What product generates the most complaints for Clarity Services?
"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Clarity Services than any other product - see the full breakdown above.
What is the most common complaint issue with Clarity Services?
"Improper use of your report" is the single most frequently cited issue in complaints against Clarity Services - see all issues and counts above.
How do I file a complaint against Clarity Services?
You can file a complaint against Clarity Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Clarity Services?
Clarity Services has drawn CFPB complaints from 40 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Clarity Services: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (26.7% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.