CFPB Consumer Complaint Profile
Coastal Credit, LLC
What 124 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
- 124
- Total complaints
- 0
- Last 12 months
- 83.1%
- Timely response
- 23
- States affected
The verdict
Coastal Credit, LLC ranks #1213 of 3,848 financial companies by CFPB complaint volume, with 124 complaints on record. It answers 83.1% of complaints on time — below the 93% median for companies with 100+ complaints.
- #1213
- of 3,848 companies by volume
- 83.1%
- answered on time
- Credit reporting, cr…
- most-complained product
- 23
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 7 |
| 2015 | 12 |
| 2016 | 17 |
| 2017 | 19 |
| 2018 | 29 |
| 2019 | 21 |
| 2020 | 15 |
| 2021 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Coastal Credit, LLC
The CFPB Consumer Complaint Database has logged 124 complaints against Coastal Credit, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 23 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Credit reporting, credit repair services, or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing the loan or lease" — a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Coastal Credit, LLC's timely response rate stands at 83.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response in 20.9% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
Complaint counts alone do not tell the full story — larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Coastal Credit, LLC have?
Coastal Credit, LLC has 124 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Coastal Credit, LLC respond to complaints on time?
Coastal Credit, LLC has a 83.1% timely response rate to CFPB complaints.
What product generates the most complaints for Coastal Credit, LLC?
The most complained-about product for Coastal Credit, LLC is "Credit reporting, credit repair services, or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Coastal Credit, LLC?
The most common issue reported by consumers about Coastal Credit, LLC is "Managing the loan or lease." All complaint issues are listed above with their counts.
How do I file a complaint against Coastal Credit, LLC?
You can file a complaint against Coastal Credit, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Coastal Credit, LLC?
Consumers in 23 states and territories have filed complaints about Coastal Credit, LLC with the CFPB.
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Related Data
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology — how this data is sourced, computed, and verified.