CFPB Consumer Complaint Profile
Duvera Billing Services, LLC
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 793
- Total complaints
- Among the highest
- 103
- Last 12 months
- 97.6%
- Timely response
- Below median
- 42
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Duvera Billing Services, LLC sits at #385. On response speed it sits at the 44th percentile among companies with 100+ complaints.
- Credit reporting or …
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Duvera Billing Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.6% Around the middle higher than 44% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 178 in 2024 to 130 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 24 |
| 2015 | 35 |
| 2016 | 14 |
| 2017 | 20 |
| 2018 | 26 |
| 2019 | 39 |
| 2020 | 36 |
| 2021 | 67 |
| 2022 | 98 |
| 2023 | 108 |
| 2024 | 178 |
| 2025 | 130 |
| 2026year in progress | 18 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Duvera Billing Services, LLC
The CFPB Consumer Complaint Database shows a nationwide complaint footprint for Duvera Billing Services, LLC, with consumers across the country filing against it. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Charged fees or interest you didn't expect" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Duvera Billing Services, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.8% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Duvera Billing Services, LLC have?
793 complaints have been filed against Duvera Billing Services, LLC with the CFPB overall - 103 of them in the past year.
Does Duvera Billing Services, LLC respond to complaints on time?
Duvera Billing Services, LLC's CFPB timely-response rate is 97.6%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Duvera Billing Services, LLC?
The most complained-about product for Duvera Billing Services, LLC is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Duvera Billing Services, LLC?
Consumers most often cite "Charged fees or interest you didn't expect" when complaining about Duvera Billing Services, LLC; the full issue list with counts is above.
How do I file a complaint against Duvera Billing Services, LLC?
You can file a complaint against Duvera Billing Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Duvera Billing Services, LLC?
The CFPB has recorded complaints against Duvera Billing Services, LLC from 42 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.