CFPB Consumer Complaint Profile
Eagle Financial Services, Inc.
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 179
- Total complaints
- Mid-range
- 53
- Last 12 months
- 100%
- Timely response
- Top decile
- 14
- States affected
The verdict
Eagle Financial Services, Inc. ranks #1005 of 3,843 financial companies by CFPB complaint volume. Its on-time response record is at the 86th percentile among companies with 100+ complaints.
- Credit reporting or …
- most-complained product
- OH
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Eagle Financial Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 18 in 2024 to 45 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 7 |
| 2017 | 4 |
| 2018 | 19 |
| 2019 | 14 |
| 2020 | 5 |
| 2021 | 15 |
| 2022 | 7 |
| 2023 | 23 |
| 2024 | 18 |
| 2025 | 45 |
| 2026year in progress | 20 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Eagle Financial Services, Inc.
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for Eagle Financial Services, Inc., with consumers across the country filing against it. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Eagle Financial Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Eagle Financial Services, Inc. have?
The CFPB has logged 179 complaints against Eagle Financial Services, Inc. to date, of which 53 came in over the last 12 months.
Does Eagle Financial Services, Inc. respond to complaints on time?
Eagle Financial Services, Inc.'s CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Eagle Financial Services, Inc.?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Eagle Financial Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Eagle Financial Services, Inc.?
Consumers most often cite "Incorrect information on your report" when complaining about Eagle Financial Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Eagle Financial Services, Inc.?
You can file a complaint against Eagle Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Eagle Financial Services, Inc.?
Eagle Financial Services, Inc. has drawn CFPB complaints from 14 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.