CFPB Consumer Complaint Profile
Express Aviation
What 55 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 55
- Total complaints
- Mid-range
- 0
- Last 12 months
- 98.2%
- Timely response
- Above median
- 5
- States affected
The verdict
55 CFPB complaints put Express Aviation at #1743 out of 3,843 financial companies ranked by complaint volume. It posts a 98.2% on-time response rate, the 50th percentile among companies with 100+ complaints.
- #1743
- of 3,843 companies by volume
- 98.2%
- on time (50th pctile)
- Student loan
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Express Aviation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.2% Higher than most higher than 50% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2017 to 2020 complete years
- Annual CFPB complaint volume moved from 48 in 2017 to 1 in 2020 (2017 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 48 |
| 2020 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Express Aviation
Express Aviation carries 55 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 5 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Inside that category, "Dealing with my lender or servicer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Express Aviation posts a 98.2% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 3.8% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 87.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Express Aviation have?
Express Aviation has 55 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Express Aviation respond to complaints on time?
CFPB complaints against Express Aviation draw a 98.2% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Express Aviation?
The most complained-about product for Express Aviation is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Express Aviation?
The most common issue reported by consumers about Express Aviation is "Dealing with my lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Express Aviation?
You can file a complaint against Express Aviation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Express Aviation?
Express Aviation has drawn CFPB complaints from 5 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Express Aviation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (3.8% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.