CFPB Consumer Complaint Profile
Fairway Independent Mortgage Corporation
Behind the 356 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 356
- Total complaints
- Above average
- 34
- Last 12 months
- 99.2%
- Timely response
- Above median
- 43
- States affected
The verdict
356 CFPB complaints put Fairway Independent Mortgage Corporation at #618 out of 3,843 financial companies ranked by complaint volume. It posts a 99.2% on-time response rate, the 64th percentile among companies with 100+ complaints.
- #618
- of 3,843 companies by volume
- 99.2%
- on time (64th pctile)
- Mortgage
- most-complained product
- 43
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Fairway Independent Mortgage Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.2% Higher than most higher than 64% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 23 in 2024 to 36 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 2 |
| 2015 | 13 |
| 2016 | 21 |
| 2017 | 16 |
| 2018 | 20 |
| 2019 | 25 |
| 2020 | 57 |
| 2021 | 61 |
| 2022 | 34 |
| 2023 | 32 |
| 2024 | 23 |
| 2025 | 36 |
| 2026year in progress | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fairway Independent Mortgage Corporation
Fairway Independent Mortgage Corporation carries 356 complaints in the CFPB's database, 34 of them filed within the past 12 months. Consumers spanning 43 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Fairway Independent Mortgage Corporation draw a 99.2% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 11.4% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 11.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fairway Independent Mortgage Corporation have?
Fairway Independent Mortgage Corporation has 356 total consumer complaints filed with the CFPB, with 34 filed in the last 12 months.
Does Fairway Independent Mortgage Corporation respond to complaints on time?
Fairway Independent Mortgage Corporation has a 99.2% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Fairway Independent Mortgage Corporation?
Among all products tied to Fairway Independent Mortgage Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Fairway Independent Mortgage Corporation?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Fairway Independent Mortgage Corporation; the full issue list with counts is above.
How do I file a complaint against Fairway Independent Mortgage Corporation?
You can file a complaint against Fairway Independent Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fairway Independent Mortgage Corporation?
Fairway Independent Mortgage Corporation has drawn CFPB complaints from 43 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Fairway Independent Mortgage Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.4% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.