CFPB Consumer Complaint Profile
Federal Financial Services Inc
Consumers have filed 20 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 0
- Last 12 months
- 90%
- Timely response
- Bottom quartile
- 5
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Federal Financial Services Inc has accumulated 20 complaints, placing it #2861 by volume. It posts a 90% on-time response rate, the 18th percentile among companies with 100+ complaints.
- #2861
- of 3,843 companies by volume
- 90%
- on time (18th pctile)
- Credit reporting, cr…
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Federal Financial Services Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2017 | 3 |
| 2018 | 1 |
| 2019 | 7 |
| 2020 | 2 |
| 2021 | 3 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Federal Financial Services Inc
20 complaints against Federal Financial Services Inc appear in the CFPB record, including 0 from the trailing year. The 5 states and territories represented put this footprint in geographically concentrated territory. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Federal Financial Services Inc's timely response rate stands at 90%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 20%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Federal Financial Services Inc have?
The CFPB has logged 20 complaints against Federal Financial Services Inc to date, of which 0 came in over the last 12 months.
Does Federal Financial Services Inc respond to complaints on time?
Federal Financial Services Inc's CFPB timely-response rate is 90%.
What product generates the most complaints for Federal Financial Services Inc?
"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Federal Financial Services Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Federal Financial Services Inc?
Consumers most often cite "Incorrect information on your report" when complaining about Federal Financial Services Inc; the full issue list with counts is above.
How do I file a complaint against Federal Financial Services Inc?
You can file a complaint against Federal Financial Services Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Federal Financial Services Inc?
Federal Financial Services Inc has drawn CFPB complaints from 5 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Federal Financial Services Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.