CFPB Consumer Complaint Profile
Fedloan Help
What 51 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 51
- Total complaints
- Mid-range
- 0
- Last 12 months
- 23.5%
- Timely response
- Bottom decile
- 24
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Fedloan Help has accumulated 51 complaints, placing it #1807 by volume. Its on-time response rate is 23.5%, the 1st percentile among companies with 100+ complaints.
- #1807
- of 3,843 companies by volume
- 23.5%
- on time (1st pctile)
- Student loan
- most-complained product
- 24
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Fedloan Help vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
23.5% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 9 |
| 2017 | 27 |
| 2018 | 8 |
| 2019 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fedloan Help
The CFPB Consumer Complaint Database has logged 51 complaints against Fedloan Help overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 24 states and territories, making this a multi-regional complaint footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
Fedloan Help's timely response rate stands at 23.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 11.8% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 15.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fedloan Help have?
Fedloan Help has 51 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Fedloan Help respond to complaints on time?
Fedloan Help's CFPB timely-response rate is 23.5%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Fedloan Help?
The most complained-about product for Fedloan Help is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Fedloan Help?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Fedloan Help; the full issue list with counts is above.
How do I file a complaint against Fedloan Help?
You can file a complaint against Fedloan Help directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fedloan Help?
Consumers in 24 states and territories have filed complaints about Fedloan Help with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Fedloan Help: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.8% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.