CFPB Consumer Complaint Profile
Axos Financial, Inc.
What 1,092 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,092
- Total complaints
- Among the highest
- 240
- Last 12 months
- 99.5%
- Timely response
- Above median
- 51
- States affected
The verdict
1,092 CFPB complaints put Axos Financial, Inc. at #308 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 99.5%, the 72nd percentile for the 100+ complaint peer group.
- #308
- of 3,843 companies by volume
- 99.5%
- on time (72nd pctile)
- Checking or savings …
- most-complained product
- 51
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Axos Financial, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.5% Higher than most higher than 72% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 170 in 2024 to 216 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 95 |
| 2021 | 173 |
| 2022 | 190 |
| 2023 | 189 |
| 2024 | 170 |
| 2025 | 216 |
| 2026year in progress | 59 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Axos Financial, Inc.
1,092 complaints against Axos Financial, Inc. appear in the CFPB record, including 240 from the trailing year. The 51 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Axos Financial, Inc. draw a 99.5% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Axos Financial, Inc. have?
1,092 complaints have been filed against Axos Financial, Inc. with the CFPB overall - 240 of them in the past year.
Does Axos Financial, Inc. respond to complaints on time?
Axos Financial, Inc.'s CFPB timely-response rate is 99.5%. This is considered excellent.
What product generates the most complaints for Axos Financial, Inc.?
"Checking or savings account" draws more CFPB complaints against Axos Financial, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Axos Financial, Inc.?
Consumers most often cite "Managing an account" when complaining about Axos Financial, Inc.; the full issue list with counts is above.
How do I file a complaint against Axos Financial, Inc.?
You can file a complaint against Axos Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Axos Financial, Inc.?
Consumers in 51 states and territories have filed complaints about Axos Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Axos Financial, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,092 here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.