CFPB Consumer Complaint Profile
Axos Financial, Inc.
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,092
- Total complaints
- Among the highest
- 240
- Last 12 months
- 99.5%
- Timely response
- Above median
- 51
- States affected
The verdict
By CFPB complaint volume, Axos Financial, Inc. is #308 out of 3,843 financial companies. For answering complaints on time it stands at the 72nd percentile in the 100+ complaint peer group.
- Checking or savings …
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Axos Financial, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.5% Higher than most higher than 72% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 170 in 2024 to 216 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 95 |
| 2021 | 173 |
| 2022 | 190 |
| 2023 | 189 |
| 2024 | 170 |
| 2025 | 216 |
| 2026year in progress | 59 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Axos Financial, Inc.
In the CFPB record, Axos Financial, Inc. has a nationwide complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Axos Financial, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Axos Financial, Inc. have?
1,092 complaints have been filed against Axos Financial, Inc. with the CFPB overall - 240 of them in the past year.
Does Axos Financial, Inc. respond to complaints on time?
Axos Financial, Inc.'s CFPB timely-response rate is 99.5%. This is considered excellent.
What product generates the most complaints for Axos Financial, Inc.?
"Checking or savings account" draws more CFPB complaints against Axos Financial, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Axos Financial, Inc.?
Consumers most often cite "Managing an account" when complaining about Axos Financial, Inc.; the full issue list with counts is above.
How do I file a complaint against Axos Financial, Inc.?
You can file a complaint against Axos Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Axos Financial, Inc.?
Consumers in 51 states and territories have filed complaints about Axos Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.