CFPB Consumer Complaint Profile
Suncoast Credit Union
Behind the 1,101 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,101
- Total complaints
- Among the highest
- 431
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 35
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Suncoast Credit Union sits at #306, with 1,101 complaints logged. On-time replies land at 99.9%, the 82nd percentile for the 100+ complaint peer group.
- #306
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Credit reporting or …
- most-complained product
- 35
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Suncoast Credit Union vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 231 in 2024 to 388 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 29 |
| 2021 | 51 |
| 2022 | 116 |
| 2023 | 177 |
| 2024 | 231 |
| 2025 | 388 |
| 2026year in progress | 109 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Suncoast Credit Union
1,101 complaints against Suncoast Credit Union appear in the CFPB record, including 431 from the trailing year. The 35 states and territories represented put this footprint in multi-regional territory. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Suncoast Credit Union posts a 99.9% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Suncoast Credit Union have?
The CFPB has logged 1,101 complaints against Suncoast Credit Union to date, of which 431 came in over the last 12 months.
Does Suncoast Credit Union respond to complaints on time?
CFPB complaints against Suncoast Credit Union draw a 99.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Suncoast Credit Union?
The most complained-about product for Suncoast Credit Union is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Suncoast Credit Union?
"Managing an account" is the single most frequently cited issue in complaints against Suncoast Credit Union - see all issues and counts above.
How do I file a complaint against Suncoast Credit Union?
You can file a complaint against Suncoast Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Suncoast Credit Union?
The CFPB has recorded complaints against Suncoast Credit Union from 35 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Suncoast Credit Union: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,101 here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.