CFPB Consumer Complaint Profile
First Midwest Bancorp, Inc.
Behind the 183 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 183
- Total complaints
- Mid-range
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 19
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, First Midwest Bancorp, Inc. sits at #989, with 183 complaints logged. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #989
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 19
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Midwest Bancorp, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2021 to 2022 complete years
- Annual CFPB complaint volume moved from 30 in 2021 to 12 in 2022 (2021 → 2022).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 12 |
| 2017 | 29 |
| 2018 | 26 |
| 2019 | 31 |
| 2020 | 43 |
| 2021 | 30 |
| 2022 | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Midwest Bancorp, Inc.
183 complaints against First Midwest Bancorp, Inc. appear in the CFPB record, including 0 from the trailing year. The 19 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, First Midwest Bancorp, Inc. posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 9.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 28.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Midwest Bancorp, Inc. have?
The CFPB has logged 183 complaints against First Midwest Bancorp, Inc. to date, of which 0 came in over the last 12 months.
Does First Midwest Bancorp, Inc. respond to complaints on time?
First Midwest Bancorp, Inc. has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for First Midwest Bancorp, Inc.?
"Checking or savings account" draws more CFPB complaints against First Midwest Bancorp, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with First Midwest Bancorp, Inc.?
Consumers most often cite "Managing an account" when complaining about First Midwest Bancorp, Inc.; the full issue list with counts is above.
How do I file a complaint against First Midwest Bancorp, Inc.?
You can file a complaint against First Midwest Bancorp, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Midwest Bancorp, Inc.?
First Midwest Bancorp, Inc. has drawn CFPB complaints from 19 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Midwest Bancorp, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (9.5% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.