CFPB Consumer Complaint Profile
First National Bank of Pennsylvania
What 934 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 934
- Total complaints
- Among the highest
- 130
- Last 12 months
- 94.9%
- Timely response
- Below median
- 33
- States affected
The verdict
First National Bank of Pennsylvania ranks #342 of 3,843 financial companies by CFPB complaint volume, with 934 complaints on record. On-time replies land at 94.9%, the 29th percentile for the 100+ complaint peer group.
- #342
- of 3,843 companies by volume
- 94.9%
- on time (29th pctile)
- Checking or savings …
- most-complained product
- 33
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First National Bank of Pennsylvania vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.9% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 79 in 2024 to 136 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 27 |
| 2016 | 79 |
| 2017 | 130 |
| 2018 | 76 |
| 2019 | 55 |
| 2020 | 75 |
| 2021 | 73 |
| 2022 | 86 |
| 2023 | 99 |
| 2024 | 79 |
| 2025 | 136 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First National Bank of Pennsylvania
934 complaints against First National Bank of Pennsylvania appear in the CFPB record, including 130 from the trailing year. The 33 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, First National Bank of Pennsylvania posts a 94.9% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 14.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 30.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First National Bank of Pennsylvania have?
The CFPB has logged 934 complaints against First National Bank of Pennsylvania to date, of which 130 came in over the last 12 months.
Does First National Bank of Pennsylvania respond to complaints on time?
First National Bank of Pennsylvania has a 94.9% timely response rate to CFPB complaints.
What product generates the most complaints for First National Bank of Pennsylvania?
The most complained-about product for First National Bank of Pennsylvania is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with First National Bank of Pennsylvania?
The most common issue reported by consumers about First National Bank of Pennsylvania is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against First National Bank of Pennsylvania?
You can file a complaint against First National Bank of Pennsylvania directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First National Bank of Pennsylvania?
The CFPB has recorded complaints against First National Bank of Pennsylvania from 33 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First National Bank of Pennsylvania: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.