CFPB Consumer Complaint Profile
Florida Home Trust Mortgage
Consumers have filed 29 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 29
- Total complaints
- Mid-range
- 11
- Last 12 months
- 86.2%
- Timely response
- Bottom quartile
- 3
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Florida Home Trust Mortgage has accumulated 29 complaints, placing it #2382 by volume. On-time replies land at 86.2%, the 13th percentile for the 100+ complaint peer group.
- #2382
- of 3,843 companies by volume
- 86.2%
- on time (13th pctile)
- Checking or savings …
- most-complained product
- 3
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Florida Home Trust Mortgage vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
86.2% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2018 | 1 |
| 2020 | 1 |
| 2021 | 2 |
| 2023 | 6 |
| 2024 | 7 |
| 2025 | 9 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Florida Home Trust Mortgage
The CFPB Consumer Complaint Database has logged 29 complaints against Florida Home Trust Mortgage overall, with 11 of those filed in the trailing 12 months. Reports have come from consumers in 3 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Florida Home Trust Mortgage posts a 86.2% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 24.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Florida Home Trust Mortgage have?
The CFPB has logged 29 complaints against Florida Home Trust Mortgage to date, of which 11 came in over the last 12 months.
Does Florida Home Trust Mortgage respond to complaints on time?
Florida Home Trust Mortgage has a 86.2% timely response rate to CFPB complaints.
What product generates the most complaints for Florida Home Trust Mortgage?
"Checking or savings account" draws more CFPB complaints against Florida Home Trust Mortgage than any other product - see the full breakdown above.
What is the most common complaint issue with Florida Home Trust Mortgage?
The most common issue reported by consumers about Florida Home Trust Mortgage is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Florida Home Trust Mortgage?
You can file a complaint against Florida Home Trust Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Florida Home Trust Mortgage?
Consumers in 3 states and territories have filed complaints about Florida Home Trust Mortgage with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Florida Home Trust Mortgage: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.