CFPB Consumer Complaint Profile
Fusion Auto Finance
Consumers have filed 20 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 3
- Last 12 months
- 90%
- Timely response
- Bottom quartile
- 6
- States affected
The verdict
Fusion Auto Finance ranks #2861 of 3,843 financial companies by CFPB complaint volume, with 20 complaints on record. On-time replies land at 90%, the 18th percentile for the 100+ complaint peer group.
- #2861
- of 3,843 companies by volume
- 90%
- on time (18th pctile)
- Vehicle loan or lease
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Fusion Auto Finance vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 2 |
| 2019 | 3 |
| 2020 | 2 |
| 2021 | 4 |
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 1 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fusion Auto Finance
20 complaints against Fusion Auto Finance appear in the CFPB record, including 3 from the trailing year. The 6 states and territories represented put this footprint in geographically concentrated territory. "Vehicle loan or lease" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Problems at the end of the loan or lease" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Fusion Auto Finance posts a 90% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fusion Auto Finance have?
The CFPB has logged 20 complaints against Fusion Auto Finance to date, of which 3 came in over the last 12 months.
Does Fusion Auto Finance respond to complaints on time?
CFPB complaints against Fusion Auto Finance draw a 90% timely-response rate inside the expected window.
What product generates the most complaints for Fusion Auto Finance?
"Vehicle loan or lease" draws more CFPB complaints against Fusion Auto Finance than any other product - see the full breakdown above.
What is the most common complaint issue with Fusion Auto Finance?
The most common issue reported by consumers about Fusion Auto Finance is "Problems at the end of the loan or lease." All complaint issues are listed above with their counts.
How do I file a complaint against Fusion Auto Finance?
You can file a complaint against Fusion Auto Finance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fusion Auto Finance?
The CFPB has recorded complaints against Fusion Auto Finance from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Fusion Auto Finance: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.