CFPB Consumer Complaint Profile
Genesis Financial & Payment Systems Holdings, LLC
23 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 23
- Total complaints
- Mid-range
- 0
- Last 12 months
- 91.3%
- Timely response
- Bottom quartile
- 7
- States affected
The verdict
23 CFPB complaints put Genesis Financial & Payment Systems Holdings, LLC at #2678 out of 3,843 financial companies ranked by complaint volume. It posts a 91.3% on-time response rate, the 20th percentile among companies with 100+ complaints.
- #2678
- of 3,843 companies by volume
- 91.3%
- on time (20th pctile)
- Payday loan, title l…
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Genesis Financial & Payment Systems Holdings, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.3% Among the lowest higher than 20% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 9 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 2 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Genesis Financial & Payment Systems Holdings, LLC
23 complaints against Genesis Financial & Payment Systems Holdings, LLC appear in the CFPB record, including 0 from the trailing year. The 7 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Payday loan, title loan, or personal loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Genesis Financial & Payment Systems Holdings, LLC's timely response rate stands at 91.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 22.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 4.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Genesis Financial & Payment Systems Holdings, LLC have?
23 complaints have been filed against Genesis Financial & Payment Systems Holdings, LLC with the CFPB overall - 0 of them in the past year.
Does Genesis Financial & Payment Systems Holdings, LLC respond to complaints on time?
Genesis Financial & Payment Systems Holdings, LLC has a 91.3% timely response rate to CFPB complaints.
What product generates the most complaints for Genesis Financial & Payment Systems Holdings, LLC?
"Payday loan, title loan, or personal loan" draws more CFPB complaints against Genesis Financial & Payment Systems Holdings, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Genesis Financial & Payment Systems Holdings, LLC?
The most common issue reported by consumers about Genesis Financial & Payment Systems Holdings, LLC is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Genesis Financial & Payment Systems Holdings, LLC?
You can file a complaint against Genesis Financial & Payment Systems Holdings, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Genesis Financial & Payment Systems Holdings, LLC?
Genesis Financial & Payment Systems Holdings, LLC has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Genesis Financial & Payment Systems Holdings, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.2% here).
Also handles Payday loan, title loan, or personal loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.