CFPB Consumer Complaint Profile
Gentry Finance Corporation
Consumers have filed 31 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 31
- Total complaints
- Mid-range
- 2
- Last 12 months
- 93.5%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
31 CFPB complaints put Gentry Finance Corporation at #2304 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 93.5%, the 25th percentile among companies with 100+ complaints.
- #2304
- of 3,843 companies by volume
- 93.5%
- on time (25th pctile)
- Payday loan, title l…
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Gentry Finance Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.5% Around the middle higher than 25% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 9 |
| 2018 | 7 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 4 |
| 2024 | 3 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Gentry Finance Corporation
The CFPB Consumer Complaint Database has logged 31 complaints against Gentry Finance Corporation overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 11 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Payday loan, title loan, or personal loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Gentry Finance Corporation's timely response rate stands at 93.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Gentry Finance Corporation have?
Gentry Finance Corporation has 31 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Gentry Finance Corporation respond to complaints on time?
Gentry Finance Corporation's CFPB timely-response rate is 93.5%.
What product generates the most complaints for Gentry Finance Corporation?
"Payday loan, title loan, or personal loan" draws more CFPB complaints against Gentry Finance Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Gentry Finance Corporation?
"Communication tactics" is the single most frequently cited issue in complaints against Gentry Finance Corporation - see all issues and counts above.
How do I file a complaint against Gentry Finance Corporation?
You can file a complaint against Gentry Finance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Gentry Finance Corporation?
The CFPB has recorded complaints against Gentry Finance Corporation from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Gentry Finance Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Payday loan, title loan, or personal loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.