CFPB Consumer Complaint Profile
Granite State Management & Resources
Consumers have filed 134 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 134
- Total complaints
- Mid-range
- 0
- Last 12 months
- 95.5%
- Timely response
- Below median
- 35
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Granite State Management & Resources has accumulated 134 complaints, placing it #1164 by volume. It posts a 95.5% on-time response rate, the 31st percentile among companies with 100+ complaints.
- #1164
- of 3,843 companies by volume
- 95.5%
- on time (31st pctile)
- Student loan
- most-complained product
- 35
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Granite State Management & Resources vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.5% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2019 to 2020 complete years
- Annual CFPB complaint volume moved from 33 in 2019 to 10 in 2020 (2019 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 4 |
| 2013 | 7 |
| 2014 | 2 |
| 2015 | 4 |
| 2016 | 18 |
| 2017 | 25 |
| 2018 | 31 |
| 2019 | 33 |
| 2020 | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Granite State Management & Resources
The CFPB Consumer Complaint Database has logged 134 complaints against Granite State Management & Resources overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 35 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Granite State Management & Resources posts a 95.5% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 9.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 6%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Granite State Management & Resources have?
The CFPB has logged 134 complaints against Granite State Management & Resources to date, of which 0 came in over the last 12 months.
Does Granite State Management & Resources respond to complaints on time?
Granite State Management & Resources has a 95.5% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Granite State Management & Resources?
"Student loan" draws more CFPB complaints against Granite State Management & Resources than any other product - see the full breakdown above.
What is the most common complaint issue with Granite State Management & Resources?
The most common issue reported by consumers about Granite State Management & Resources is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Granite State Management & Resources?
You can file a complaint against Granite State Management & Resources directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Granite State Management & Resources?
The CFPB has recorded complaints against Granite State Management & Resources from 35 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Granite State Management & Resources: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (9.1% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.