CFPB Consumer Complaint Profile
Habitat for Humanity International, Inc.
Behind the 81 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 81
- Total complaints
- Mid-range
- 8
- Last 12 months
- 98.8%
- Timely response
- Above median
- 26
- States affected
The verdict
Habitat for Humanity International, Inc. ranks #1462 of 3,843 financial companies by CFPB complaint volume, with 81 complaints on record. On-time replies land at 98.8%, the 58th percentile for the 100+ complaint peer group.
- #1462
- of 3,843 companies by volume
- 98.8%
- on time (58th pctile)
- Mortgage
- most-complained product
- 26
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Habitat for Humanity International, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.8% Higher than most higher than 58% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 2 |
| 2014 | 9 |
| 2015 | 4 |
| 2016 | 10 |
| 2017 | 7 |
| 2018 | 9 |
| 2019 | 5 |
| 2020 | 2 |
| 2021 | 4 |
| 2022 | 7 |
| 2023 | 6 |
| 2024 | 5 |
| 2025 | 7 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Habitat for Humanity International, Inc.
Habitat for Humanity International, Inc. carries 81 complaints in the CFPB's database, 8 of them filed within the past 12 months. Consumers spanning 26 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Loan servicing, payments, escrow account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Habitat for Humanity International, Inc. posts a 98.8% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 28.1% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 6.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Habitat for Humanity International, Inc. have?
Habitat for Humanity International, Inc. has 81 total consumer complaints filed with the CFPB, with 8 filed in the last 12 months.
Does Habitat for Humanity International, Inc. respond to complaints on time?
Habitat for Humanity International, Inc.'s CFPB timely-response rate is 98.8%. This is considered excellent.
What product generates the most complaints for Habitat for Humanity International, Inc.?
"Mortgage" draws more CFPB complaints against Habitat for Humanity International, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Habitat for Humanity International, Inc.?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against Habitat for Humanity International, Inc. - see all issues and counts above.
How do I file a complaint against Habitat for Humanity International, Inc.?
You can file a complaint against Habitat for Humanity International, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Habitat for Humanity International, Inc.?
Consumers in 26 states and territories have filed complaints about Habitat for Humanity International, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Habitat for Humanity International, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (28.1% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.