CFPB Consumer Complaint Profile
Home Loan Center, Inc.
Consumers have filed 465 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 465
- Total complaints
- Above average
- 55
- Last 12 months
- 80.9%
- Timely response
- Bottom decile
- 45
- States affected
The verdict
465 CFPB complaints put Home Loan Center, Inc. at #530 out of 3,843 financial companies ranked by complaint volume. It posts a 80.9% on-time response rate, the 10th percentile among companies with 100+ complaints.
- #530
- of 3,843 companies by volume
- 80.9%
- on time (10th pctile)
- Credit reporting, cr…
- most-complained product
- 45
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Home Loan Center, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
80.9% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 34 in 2024 to 48 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 9 |
| 2013 | 7 |
| 2014 | 5 |
| 2015 | 1 |
| 2016 | 32 |
| 2017 | 30 |
| 2018 | 49 |
| 2019 | 53 |
| 2020 | 46 |
| 2021 | 44 |
| 2022 | 49 |
| 2023 | 46 |
| 2024 | 34 |
| 2025 | 48 |
| 2026year in progress | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Home Loan Center, Inc.
Home Loan Center, Inc. carries 465 complaints in the CFPB's database, 55 of them filed within the past 12 months. Consumers spanning 45 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Credit reporting, credit repair services, or other personal consumer reports," which sits at the top of the product breakdown. The specific issue named most within that category is "Improper use of your report," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Home Loan Center, Inc. draw a 80.9% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 12.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Home Loan Center, Inc. have?
The CFPB has logged 465 complaints against Home Loan Center, Inc. to date, of which 55 came in over the last 12 months.
Does Home Loan Center, Inc. respond to complaints on time?
CFPB complaints against Home Loan Center, Inc. draw a 80.9% timely-response rate inside the expected window.
What product generates the most complaints for Home Loan Center, Inc.?
The most complained-about product for Home Loan Center, Inc. is "Credit reporting, credit repair services, or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Home Loan Center, Inc.?
"Improper use of your report" is the single most frequently cited issue in complaints against Home Loan Center, Inc. - see all issues and counts above.
How do I file a complaint against Home Loan Center, Inc.?
You can file a complaint against Home Loan Center, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Home Loan Center, Inc.?
The CFPB has recorded complaints against Home Loan Center, Inc. from 45 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Home Loan Center, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.3% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.