CFPB Consumer Complaint Profile
Kentucky Higher Education Assistance Authority
188 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 188
- Total complaints
- Above average
- 22
- Last 12 months
- 89.9%
- Timely response
- Bottom quartile
- 34
- States affected
The verdict
188 CFPB complaints put Kentucky Higher Education Assistance Authority at #970 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 89.9%, the 18th percentile for the 100+ complaint peer group.
- #970
- of 3,843 companies by volume
- 89.9%
- on time (18th pctile)
- Student loan
- most-complained product
- 34
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Kentucky Higher Education Assistance Authority vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.9% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 1 |
| 2015 | 6 |
| 2016 | 10 |
| 2017 | 7 |
| 2018 | 17 |
| 2019 | 13 |
| 2020 | 28 |
| 2021 | 25 |
| 2022 | 19 |
| 2023 | 15 |
| 2024 | 16 |
| 2025 | 18 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Kentucky Higher Education Assistance Authority
Kentucky Higher Education Assistance Authority carries 188 complaints in the CFPB's database, 22 of them filed within the past 12 months. Consumers spanning 34 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Inside that category, "Dealing with your lender or servicer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Kentucky Higher Education Assistance Authority posts a 89.9% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 19% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Kentucky Higher Education Assistance Authority have?
The CFPB has logged 188 complaints against Kentucky Higher Education Assistance Authority to date, of which 22 came in over the last 12 months.
Does Kentucky Higher Education Assistance Authority respond to complaints on time?
Kentucky Higher Education Assistance Authority's CFPB timely-response rate is 89.9%.
What product generates the most complaints for Kentucky Higher Education Assistance Authority?
The most complained-about product for Kentucky Higher Education Assistance Authority is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Kentucky Higher Education Assistance Authority?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Kentucky Higher Education Assistance Authority; the full issue list with counts is above.
How do I file a complaint against Kentucky Higher Education Assistance Authority?
You can file a complaint against Kentucky Higher Education Assistance Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Kentucky Higher Education Assistance Authority?
Consumers in 34 states and territories have filed complaints about Kentucky Higher Education Assistance Authority with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Kentucky Higher Education Assistance Authority: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Kentucky Higher Education Assistance Authority have?
The CFPB has logged 188 complaints against Kentucky Higher Education Assistance Authority to date, of which 22 came in over the last 12 months.
Does Kentucky Higher Education Assistance Authority respond to complaints on time?
Kentucky Higher Education Assistance Authority's CFPB timely-response rate is 89.9%.
What product generates the most complaints for Kentucky Higher Education Assistance Authority?
The most complained-about product for Kentucky Higher Education Assistance Authority is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Kentucky Higher Education Assistance Authority?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Kentucky Higher Education Assistance Authority; the full issue list with counts is above.
How do I file a complaint against Kentucky Higher Education Assistance Authority?
You can file a complaint against Kentucky Higher Education Assistance Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Kentucky Higher Education Assistance Authority?
Consumers in 34 states and territories have filed complaints about Kentucky Higher Education Assistance Authority with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.