CFPB Consumer Complaint Profile

Larry H. Miller Group of Companies

682 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

682
Total complaints
338
Last 12 months
100%
Timely response
39
States affected

The verdict

682 CFPB complaints put Larry H. Miller Group of Companies at #429 out of 3,848 financial companies ranked by complaint volume. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.

#429
of 3,848 companies by volume
100%
answered on time
Credit reporting or …
most-complained product
39
states with complaints
Larry H. Miller Group of Companies timely response rate 100.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit reporting or other personal consumer reports - Credit reporting 319
Vehicle loan or lease - Loan 206
Debt collection - Auto debt 68
Debt collection - I do not know 40
Vehicle loan or lease - Lease 19
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 10
Consumer Loan - Vehicle loan 6
Credit reporting or other personal consumer reports - Other personal consumer report 4
Checking or savings account - Checking account 2
Debt or credit management - Debt settlement 2

Top Issues

1.Improper use of your report 171
2.Incorrect information on your report 145
3.Managing the loan or lease 66
4.Repossession 63
5.Problem with a company's investigation into an existing problem 45
6.Attempts to collect debt not owed 42
7.Getting a loan or lease 31
8.Struggling to pay your loan 28
9.False statements or representation 22
10.Took or threatened to take negative or legal action 17

Complaints by Year

Year Complaints
2016 4
2017 12
2018 15
2019 13
2020 1
2021 2
2023 13
2024 195
2025 356
2026 71

Complaints by State (Top 15)

Illinois 96
Georgia 53
Texas 44
Pennsylvania 42
Ohio 39
Arizona 35
Florida 31
Maryland 31
Alabama 29
Indiana 26
California 25
Utah 23
Virginia 21
Michigan 20
New Jersey 18

Company Responses

Closed with explanation 652
Closed with non-monetary relief 24
Closed with monetary relief 6

What the CFPB Complaint Record Shows for Larry H. Miller Group of Companies

The CFPB Consumer Complaint Database has logged 682 complaints against Larry H. Miller Group of Companies overall, with 338 of those filed in the trailing 12 months. Reports have come from consumers in 39 states and territories, making this a multi-regional complaint footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Improper use of your report," a reasonable starting point for understanding recurring friction.

Within the Bureau's 15-day response window, Larry H. Miller Group of Companies answers 100% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 12.5% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 4.4% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Larry H. Miller Group of Companies have?

682 complaints have been filed against Larry H. Miller Group of Companies with the CFPB overall - 338 of them in the past year.

Does Larry H. Miller Group of Companies respond to complaints on time?

100% of the CFPB complaints against Larry H. Miller Group of Companies get a response within the expected window. This is considered excellent.

What product generates the most complaints for Larry H. Miller Group of Companies?

The most complained-about product for Larry H. Miller Group of Companies is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.

What is the most common complaint issue with Larry H. Miller Group of Companies?

"Improper use of your report" is the single most frequently cited issue in complaints against Larry H. Miller Group of Companies - see all issues and counts above.

How do I file a complaint against Larry H. Miller Group of Companies?

You can file a complaint against Larry H. Miller Group of Companies directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Larry H. Miller Group of Companies?

Consumers in 39 states and territories have filed complaints about Larry H. Miller Group of Companies with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026