CFPB Consumer Complaint Profile
Loan Science, LLC
56 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 56
- Total complaints
- Mid-range
- 7
- Last 12 months
- 96.4%
- Timely response
- Below median
- 25
- States affected
The verdict
Loan Science, LLC ranks #1729 of 3,843 financial companies by CFPB complaint volume, with 56 complaints on record. On-time replies land at 96.4%, the 36th percentile for the 100+ complaint peer group.
- #1729
- of 3,843 companies by volume
- 96.4%
- on time (36th pctile)
- Student loan
- most-complained product
- 25
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Loan Science, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.4% Around the middle higher than 36% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 9 |
| 2017 | 8 |
| 2018 | 1 |
| 2019 | 4 |
| 2020 | 3 |
| 2021 | 6 |
| 2022 | 2 |
| 2023 | 4 |
| 2024 | 7 |
| 2025 | 7 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Loan Science, LLC
The CFPB Consumer Complaint Database has logged 56 complaints against Loan Science, LLC overall, with 7 of those filed in the trailing 12 months. Reports have come from consumers in 25 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Inside that category, "Dealing with your lender or servicer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Loan Science, LLC's timely response rate stands at 96.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 18.8% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 10.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Loan Science, LLC have?
The CFPB has logged 56 complaints against Loan Science, LLC to date, of which 7 came in over the last 12 months.
Does Loan Science, LLC respond to complaints on time?
Loan Science, LLC has a 96.4% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Loan Science, LLC?
"Student loan" draws more CFPB complaints against Loan Science, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Loan Science, LLC?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Loan Science, LLC; the full issue list with counts is above.
How do I file a complaint against Loan Science, LLC?
You can file a complaint against Loan Science, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Loan Science, LLC?
Consumers in 25 states and territories have filed complaints about Loan Science, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Loan Science, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.8% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Loan Science, LLC have?
The CFPB has logged 56 complaints against Loan Science, LLC to date, of which 7 came in over the last 12 months.
Does Loan Science, LLC respond to complaints on time?
Loan Science, LLC has a 96.4% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Loan Science, LLC?
"Student loan" draws more CFPB complaints against Loan Science, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Loan Science, LLC?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Loan Science, LLC; the full issue list with counts is above.
How do I file a complaint against Loan Science, LLC?
You can file a complaint against Loan Science, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Loan Science, LLC?
Consumers in 25 states and territories have filed complaints about Loan Science, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.