CFPB Consumer Complaint Profile
Navy Federal Credit Union
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 44,325
- Total complaints
- Among the highest
- 9,727
- Last 12 months
- 100%
- Timely response
- Top decile
- 58
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Navy Federal Credit Union sits at #18. For answering complaints on time it stands at the 86th percentile in the 100+ complaint peer group.
- Checking or savings …
- most-complained product
- GA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Navy Federal Credit Union vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 7,660 in 2024 to 17,276 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 8 |
| 2012 | 210 |
| 2013 | 290 |
| 2014 | 419 |
| 2015 | 515 |
| 2016 | 671 |
| 2017 | 961 |
| 2018 | 1,133 |
| 2019 | 1,162 |
| 2020 | 1,498 |
| 2021 | 2,339 |
| 2022 | 3,219 |
| 2023 | 4,335 |
| 2024 | 7,660 |
| 2025 | 17,276 |
| 2026year in progress | 2,629 |
Complaints by State (Top 15)
Company Responses
Navy Federal Credit Union Complaint Concentration Profile
Navy Federal Credit Union's complaint volume is large enough to measure concentration - not just the headline totals. Across 96 named product lines in the stored breakdown, the leading three (Checking or savings account, Credit reporting or other personal consumer reports, Credit reporting, credit repair services, or other personal consumer reports) hold a 60.6% share of product-tagged complaints. The Herfindahl index on that product mix is 0.189 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Problem caused by your funds being low, Managing an account, Incorrect information on your report) cover a 58.4% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Georgia, Texas, Florida) hold a 35.0% share of state-tagged volume across 58 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 78.2% share among the 44,325 response-tagged complaints (34,673 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (17,276 complaints); the lightest year on file was 2011 (8). From 2024 to 2025, annual volume rose 125.5% (7,660 → 17,276). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Navy Federal Credit Union
In the CFPB record, Navy Federal Credit Union has a nationwide complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Problem caused by your funds being low," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Navy Federal Credit Union: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.8% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Navy Federal Credit Union have?
Navy Federal Credit Union has 44,325 total consumer complaints filed with the CFPB, with 9,727 filed in the last 12 months.
Does Navy Federal Credit Union respond to complaints on time?
Navy Federal Credit Union's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Navy Federal Credit Union?
"Checking or savings account" draws more CFPB complaints against Navy Federal Credit Union than any other product - see the full breakdown above.
What is the most common complaint issue with Navy Federal Credit Union?
Consumers most often cite "Problem caused by your funds being low" when complaining about Navy Federal Credit Union; the full issue list with counts is above.
How do I file a complaint against Navy Federal Credit Union?
You can file a complaint against Navy Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Navy Federal Credit Union?
The CFPB has recorded complaints against Navy Federal Credit Union from 58 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.