CFPB Consumer Complaint Profile
LoanHero, Inc
Behind the 21 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 0
- Last 12 months
- 14.3%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, LoanHero, Inc sits at #2800, with 21 complaints logged. It posts a 14.3% on-time response rate, the 1st percentile among companies with 100+ complaints.
- #2800
- of 3,843 companies by volume
- 14.3%
- on time (1st pctile)
- Student loan
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
LoanHero, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
14.3% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 4 |
| 2018 | 6 |
| 2019 | 7 |
| 2020 | 1 |
| 2021 | 2 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for LoanHero, Inc
21 complaints against LoanHero, Inc appear in the CFPB record, including 0 from the trailing year. The 10 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against LoanHero, Inc draw a 14.3% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does LoanHero, Inc have?
LoanHero, Inc has 21 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does LoanHero, Inc respond to complaints on time?
LoanHero, Inc's CFPB timely-response rate is 14.3%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for LoanHero, Inc?
Among all products tied to LoanHero, Inc, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with LoanHero, Inc?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against LoanHero, Inc - see all issues and counts above.
How do I file a complaint against LoanHero, Inc?
You can file a complaint against LoanHero, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about LoanHero, Inc?
The CFPB has recorded complaints against LoanHero, Inc from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for LoanHero, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does LoanHero, Inc have?
LoanHero, Inc has 21 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does LoanHero, Inc respond to complaints on time?
LoanHero, Inc's CFPB timely-response rate is 14.3%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for LoanHero, Inc?
Among all products tied to LoanHero, Inc, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with LoanHero, Inc?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against LoanHero, Inc - see all issues and counts above.
How do I file a complaint against LoanHero, Inc?
You can file a complaint against LoanHero, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about LoanHero, Inc?
The CFPB has recorded complaints against LoanHero, Inc from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.