CFPB Consumer Complaint Profile
Mas Financial Services, Inc.
Consumers have filed 91 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 91
- Total complaints
- Mid-range
- 15
- Last 12 months
- 74.7%
- Timely response
- Bottom decile
- 8
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Mas Financial Services, Inc. has accumulated 91 complaints, placing it #1386 by volume. On-time replies land at 74.7%, the 7th percentile for the 100+ complaint peer group.
- #1386
- of 3,843 companies by volume
- 74.7%
- on time (7th pctile)
- Vehicle loan or lease
- most-complained product
- 8
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mas Financial Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
74.7% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 5 |
| 2016 | 7 |
| 2017 | 7 |
| 2018 | 4 |
| 2019 | 3 |
| 2020 | 5 |
| 2021 | 5 |
| 2022 | 4 |
| 2023 | 19 |
| 2024 | 11 |
| 2025 | 13 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mas Financial Services, Inc.
91 complaints against Mas Financial Services, Inc. appear in the CFPB record, including 15 from the trailing year. The 8 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing the loan or lease," a reasonable starting point for understanding recurring friction.
Mas Financial Services, Inc.'s timely response rate stands at 74.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 6.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mas Financial Services, Inc. have?
The CFPB has logged 91 complaints against Mas Financial Services, Inc. to date, of which 15 came in over the last 12 months.
Does Mas Financial Services, Inc. respond to complaints on time?
Mas Financial Services, Inc.'s CFPB timely-response rate is 74.7%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Mas Financial Services, Inc.?
The most complained-about product for Mas Financial Services, Inc. is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Mas Financial Services, Inc.?
"Managing the loan or lease" is the single most frequently cited issue in complaints against Mas Financial Services, Inc. - see all issues and counts above.
How do I file a complaint against Mas Financial Services, Inc.?
You can file a complaint against Mas Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mas Financial Services, Inc.?
The CFPB has recorded complaints against Mas Financial Services, Inc. from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Mas Financial Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Mas Financial Services, Inc. have?
The CFPB has logged 91 complaints against Mas Financial Services, Inc. to date, of which 15 came in over the last 12 months.
Does Mas Financial Services, Inc. respond to complaints on time?
Mas Financial Services, Inc.'s CFPB timely-response rate is 74.7%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Mas Financial Services, Inc.?
The most complained-about product for Mas Financial Services, Inc. is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Mas Financial Services, Inc.?
"Managing the loan or lease" is the single most frequently cited issue in complaints against Mas Financial Services, Inc. - see all issues and counts above.
How do I file a complaint against Mas Financial Services, Inc.?
You can file a complaint against Mas Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mas Financial Services, Inc.?
The CFPB has recorded complaints against Mas Financial Services, Inc. from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.