CFPB Consumer Complaint Profile
MIB Group, Inc.
What 446 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 446
- Total complaints
- Above average
- 220
- Last 12 months
- 99.1%
- Timely response
- Above median
- 41
- States affected
The verdict
446 CFPB complaints put MIB Group, Inc. at #540 out of 3,843 financial companies ranked by complaint volume. It posts a 99.1% on-time response rate, the 62nd percentile among companies with 100+ complaints.
- #540
- of 3,843 companies by volume
- 99.1%
- on time (62nd pctile)
- Credit reporting or …
- most-complained product
- 41
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
MIB Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.1% Higher than most higher than 62% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 117 in 2024 to 136 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 11 |
| 2015 | 10 |
| 2016 | 4 |
| 2017 | 7 |
| 2018 | 8 |
| 2019 | 20 |
| 2020 | 4 |
| 2021 | 8 |
| 2022 | 4 |
| 2023 | 15 |
| 2024 | 117 |
| 2025 | 136 |
| 2026year in progress | 102 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for MIB Group, Inc.
MIB Group, Inc. carries 446 complaints in the CFPB's database, 220 of them filed within the past 12 months. Consumers spanning 41 states and territories have weighed in, giving this a nationwide footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Problem with fraud alerts or security freezes," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against MIB Group, Inc. draw a 99.1% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 15.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does MIB Group, Inc. have?
MIB Group, Inc. has 446 total consumer complaints filed with the CFPB, with 220 filed in the last 12 months.
Does MIB Group, Inc. respond to complaints on time?
MIB Group, Inc.'s CFPB timely-response rate is 99.1%. That is a strong response record by CFPB standards.
What product generates the most complaints for MIB Group, Inc.?
The most complained-about product for MIB Group, Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with MIB Group, Inc.?
Consumers most often cite "Problem with fraud alerts or security freezes" when complaining about MIB Group, Inc.; the full issue list with counts is above.
How do I file a complaint against MIB Group, Inc.?
You can file a complaint against MIB Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about MIB Group, Inc.?
The CFPB has recorded complaints against MIB Group, Inc. from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for MIB Group, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.4% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does MIB Group, Inc. have?
MIB Group, Inc. has 446 total consumer complaints filed with the CFPB, with 220 filed in the last 12 months.
Does MIB Group, Inc. respond to complaints on time?
MIB Group, Inc.'s CFPB timely-response rate is 99.1%. That is a strong response record by CFPB standards.
What product generates the most complaints for MIB Group, Inc.?
The most complained-about product for MIB Group, Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with MIB Group, Inc.?
Consumers most often cite "Problem with fraud alerts or security freezes" when complaining about MIB Group, Inc.; the full issue list with counts is above.
How do I file a complaint against MIB Group, Inc.?
You can file a complaint against MIB Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about MIB Group, Inc.?
The CFPB has recorded complaints against MIB Group, Inc. from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.