CFPB Consumer Complaint Profile
Midwest Loan Services, Inc.
Behind the 116 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 116
- Total complaints
- Mid-range
- 21
- Last 12 months
- 99.1%
- Timely response
- Above median
- 26
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Midwest Loan Services, Inc. has accumulated 116 complaints, placing it #1245 by volume. On-time replies land at 99.1%, the 62nd percentile for the 100+ complaint peer group.
- #1245
- of 3,843 companies by volume
- 99.1%
- on time (62nd pctile)
- Mortgage
- most-complained product
- 26
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Midwest Loan Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.1% Higher than most higher than 62% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 4 |
| 2015 | 7 |
| 2016 | 9 |
| 2017 | 5 |
| 2018 | 4 |
| 2020 | 7 |
| 2021 | 8 |
| 2022 | 16 |
| 2023 | 11 |
| 2024 | 17 |
| 2025 | 20 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Midwest Loan Services, Inc.
116 complaints against Midwest Loan Services, Inc. appear in the CFPB record, including 21 from the trailing year. The 26 states and territories represented put this footprint in multi-regional territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Midwest Loan Services, Inc.'s timely response rate stands at 99.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 17.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Midwest Loan Services, Inc. have?
116 complaints have been filed against Midwest Loan Services, Inc. with the CFPB overall - 21 of them in the past year.
Does Midwest Loan Services, Inc. respond to complaints on time?
Midwest Loan Services, Inc.'s CFPB timely-response rate is 99.1%. That is a strong response record by CFPB standards.
What product generates the most complaints for Midwest Loan Services, Inc.?
The most complained-about product for Midwest Loan Services, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Midwest Loan Services, Inc.?
Consumers most often cite "Trouble during payment process" when complaining about Midwest Loan Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Midwest Loan Services, Inc.?
You can file a complaint against Midwest Loan Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Midwest Loan Services, Inc.?
Consumers in 26 states and territories have filed complaints about Midwest Loan Services, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Midwest Loan Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.4% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Midwest Loan Services, Inc. have?
116 complaints have been filed against Midwest Loan Services, Inc. with the CFPB overall - 21 of them in the past year.
Does Midwest Loan Services, Inc. respond to complaints on time?
Midwest Loan Services, Inc.'s CFPB timely-response rate is 99.1%. That is a strong response record by CFPB standards.
What product generates the most complaints for Midwest Loan Services, Inc.?
The most complained-about product for Midwest Loan Services, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Midwest Loan Services, Inc.?
Consumers most often cite "Trouble during payment process" when complaining about Midwest Loan Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Midwest Loan Services, Inc.?
You can file a complaint against Midwest Loan Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Midwest Loan Services, Inc.?
Consumers in 26 states and territories have filed complaints about Midwest Loan Services, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.