CFPB Consumer Complaint Profile
Money Source, Inc., the
What 911 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 911
- Total complaints
- Among the highest
- 9
- Last 12 months
- 99.1%
- Timely response
- Above median
- 48
- States affected
The verdict
Money Source, Inc., the ranks #345 of 3,843 financial companies by CFPB complaint volume, with 911 complaints on record. It posts a 99.1% on-time response rate, the 62nd percentile among companies with 100+ complaints.
- #345
- of 3,843 companies by volume
- 99.1%
- on time (62nd pctile)
- Mortgage
- most-complained product
- 48
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Money Source, Inc., the vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.1% Higher than most higher than 62% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 19 in 2024 to 9 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 5 |
| 2016 | 34 |
| 2017 | 48 |
| 2018 | 60 |
| 2019 | 91 |
| 2020 | 175 |
| 2021 | 227 |
| 2022 | 170 |
| 2023 | 73 |
| 2024 | 19 |
| 2025 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Money Source, Inc., the
Money Source, Inc., the carries 911 complaints in the CFPB's database, 9 of them filed within the past 12 months. Consumers spanning 48 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Money Source, Inc., the posts a 99.1% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 18.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Money Source, Inc., the have?
911 complaints have been filed against Money Source, Inc., the with the CFPB overall - 9 of them in the past year.
Does Money Source, Inc., the respond to complaints on time?
CFPB complaints against Money Source, Inc., the draw a 99.1% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Money Source, Inc., the?
Among all products tied to Money Source, Inc., the, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Money Source, Inc., the?
"Trouble during payment process" is the single most frequently cited issue in complaints against Money Source, Inc., the - see all issues and counts above.
How do I file a complaint against Money Source, Inc., the?
You can file a complaint against Money Source, Inc., the directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Money Source, Inc., the?
Money Source, Inc., the has drawn CFPB complaints from 48 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Money Source, Inc., the: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Money Source, Inc., the have?
911 complaints have been filed against Money Source, Inc., the with the CFPB overall - 9 of them in the past year.
Does Money Source, Inc., the respond to complaints on time?
CFPB complaints against Money Source, Inc., the draw a 99.1% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Money Source, Inc., the?
Among all products tied to Money Source, Inc., the, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Money Source, Inc., the?
"Trouble during payment process" is the single most frequently cited issue in complaints against Money Source, Inc., the - see all issues and counts above.
How do I file a complaint against Money Source, Inc., the?
You can file a complaint against Money Source, Inc., the directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Money Source, Inc., the?
Money Source, Inc., the has drawn CFPB complaints from 48 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.