CFPB Consumer Complaint Profile
New City Funding Corp.
151 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 151
- Total complaints
- Mid-range
- 36
- Last 12 months
- 94%
- Timely response
- Below median
- 13
- States affected
The verdict
New City Funding Corp. ranks #1092 of 3,843 financial companies by CFPB complaint volume, with 151 complaints on record. It posts a 94% on-time response rate, the 26th percentile among companies with 100+ complaints.
- #1092
- of 3,843 companies by volume
- 94%
- on time (26th pctile)
- Credit reporting or …
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
New City Funding Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94% Around the middle higher than 26% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 17 in 2024 to 46 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 5 |
| 2017 | 6 |
| 2018 | 4 |
| 2019 | 6 |
| 2020 | 7 |
| 2021 | 24 |
| 2022 | 10 |
| 2023 | 15 |
| 2024 | 17 |
| 2025 | 46 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for New City Funding Corp.
151 complaints against New City Funding Corp. appear in the CFPB record, including 36 from the trailing year. The 13 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, New City Funding Corp. posts a 94% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 7.1% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does New City Funding Corp. have?
New City Funding Corp. has 151 total consumer complaints filed with the CFPB, with 36 filed in the last 12 months.
Does New City Funding Corp. respond to complaints on time?
New City Funding Corp.'s CFPB timely-response rate is 94%.
What product generates the most complaints for New City Funding Corp.?
The most complained-about product for New City Funding Corp. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with New City Funding Corp.?
Consumers most often cite "Incorrect information on your report" when complaining about New City Funding Corp.; the full issue list with counts is above.
How do I file a complaint against New City Funding Corp.?
You can file a complaint against New City Funding Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New City Funding Corp.?
New City Funding Corp. has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for New City Funding Corp.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.1% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does New City Funding Corp. have?
New City Funding Corp. has 151 total consumer complaints filed with the CFPB, with 36 filed in the last 12 months.
Does New City Funding Corp. respond to complaints on time?
New City Funding Corp.'s CFPB timely-response rate is 94%.
What product generates the most complaints for New City Funding Corp.?
The most complained-about product for New City Funding Corp. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with New City Funding Corp.?
Consumers most often cite "Incorrect information on your report" when complaining about New City Funding Corp.; the full issue list with counts is above.
How do I file a complaint against New City Funding Corp.?
You can file a complaint against New City Funding Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New City Funding Corp.?
New City Funding Corp. has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.