CFPB Consumer Complaint Profile
New York State Higher Education Services Corporation (Hesc)—
Behind the 140 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 140
- Total complaints
- Mid-range
- 3
- Last 12 months
- 100%
- Timely response
- Top decile
- 27
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, New York State Higher Education Services Corporation (Hesc)— sits at #1137, with 140 complaints logged. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #1137
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Student loan
- most-complained product
- 27
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
New York State Higher Education Services Corporation (Hesc)— vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 6 |
| 2013 | 4 |
| 2015 | 2 |
| 2016 | 9 |
| 2017 | 20 |
| 2018 | 30 |
| 2019 | 23 |
| 2020 | 13 |
| 2021 | 10 |
| 2022 | 8 |
| 2023 | 11 |
| 2024 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for New York State Higher Education Services Corporation (Hesc)—
The CFPB Consumer Complaint Database has logged 140 complaints against New York State Higher Education Services Corporation (Hesc)— overall, with 3 of those filed in the trailing 12 months. Reports have come from consumers in 27 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Inside that category, "Dealing with your lender or servicer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against New York State Higher Education Services Corporation (Hesc)— draw a 100% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 12.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does New York State Higher Education Services Corporation (Hesc)— have?
New York State Higher Education Services Corporation (Hesc)— has 140 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does New York State Higher Education Services Corporation (Hesc)— respond to complaints on time?
New York State Higher Education Services Corporation (Hesc)— has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for New York State Higher Education Services Corporation (Hesc)—?
The most complained-about product for New York State Higher Education Services Corporation (Hesc)— is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with New York State Higher Education Services Corporation (Hesc)—?
Consumers most often cite "Dealing with your lender or servicer" when complaining about New York State Higher Education Services Corporation (Hesc)—; the full issue list with counts is above.
How do I file a complaint against New York State Higher Education Services Corporation (Hesc)—?
You can file a complaint against New York State Higher Education Services Corporation (Hesc)— directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New York State Higher Education Services Corporation (Hesc)—?
The CFPB has recorded complaints against New York State Higher Education Services Corporation (Hesc)— from 27 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for New York State Higher Education Services Corporation (Hesc)—: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does New York State Higher Education Services Corporation (Hesc)— have?
New York State Higher Education Services Corporation (Hesc)— has 140 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does New York State Higher Education Services Corporation (Hesc)— respond to complaints on time?
New York State Higher Education Services Corporation (Hesc)— has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for New York State Higher Education Services Corporation (Hesc)—?
The most complained-about product for New York State Higher Education Services Corporation (Hesc)— is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with New York State Higher Education Services Corporation (Hesc)—?
Consumers most often cite "Dealing with your lender or servicer" when complaining about New York State Higher Education Services Corporation (Hesc)—; the full issue list with counts is above.
How do I file a complaint against New York State Higher Education Services Corporation (Hesc)—?
You can file a complaint against New York State Higher Education Services Corporation (Hesc)— directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New York State Higher Education Services Corporation (Hesc)—?
The CFPB has recorded complaints against New York State Higher Education Services Corporation (Hesc)— from 27 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.