CFPB Consumer Complaint Profile
Oklahoma Student Loan Authority
What 195 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 195
- Total complaints
- Above average
- 5
- Last 12 months
- 98.5%
- Timely response
- Above median
- 37
- States affected
The verdict
195 CFPB complaints put Oklahoma Student Loan Authority at #956 out of 3,843 financial companies ranked by complaint volume. It posts a 98.5% on-time response rate, the 54th percentile among companies with 100+ complaints.
- #956
- of 3,843 companies by volume
- 98.5%
- on time (54th pctile)
- Student loan
- most-complained product
- 37
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Oklahoma Student Loan Authority vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.5% Higher than most higher than 54% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 12 |
| 2018 | 13 |
| 2019 | 20 |
| 2020 | 29 |
| 2021 | 29 |
| 2022 | 46 |
| 2023 | 28 |
| 2024 | 7 |
| 2025 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Oklahoma Student Loan Authority
195 complaints against Oklahoma Student Loan Authority appear in the CFPB record, including 5 from the trailing year. The 37 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Oklahoma Student Loan Authority's timely response rate stands at 98.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 14.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Oklahoma Student Loan Authority have?
The CFPB has logged 195 complaints against Oklahoma Student Loan Authority to date, of which 5 came in over the last 12 months.
Does Oklahoma Student Loan Authority respond to complaints on time?
Oklahoma Student Loan Authority has a 98.5% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Oklahoma Student Loan Authority?
"Student loan" draws more CFPB complaints against Oklahoma Student Loan Authority than any other product - see the full breakdown above.
What is the most common complaint issue with Oklahoma Student Loan Authority?
The most common issue reported by consumers about Oklahoma Student Loan Authority is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Oklahoma Student Loan Authority?
You can file a complaint against Oklahoma Student Loan Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Oklahoma Student Loan Authority?
Consumers in 37 states and territories have filed complaints about Oklahoma Student Loan Authority with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Oklahoma Student Loan Authority: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Oklahoma Student Loan Authority have?
The CFPB has logged 195 complaints against Oklahoma Student Loan Authority to date, of which 5 came in over the last 12 months.
Does Oklahoma Student Loan Authority respond to complaints on time?
Oklahoma Student Loan Authority has a 98.5% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Oklahoma Student Loan Authority?
"Student loan" draws more CFPB complaints against Oklahoma Student Loan Authority than any other product - see the full breakdown above.
What is the most common complaint issue with Oklahoma Student Loan Authority?
The most common issue reported by consumers about Oklahoma Student Loan Authority is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Oklahoma Student Loan Authority?
You can file a complaint against Oklahoma Student Loan Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Oklahoma Student Loan Authority?
Consumers in 37 states and territories have filed complaints about Oklahoma Student Loan Authority with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.