CFPB Consumer Complaint Profile
On-Site Manager, Inc.
Consumers have filed 125 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 125
- Total complaints
- Mid-range
- 0
- Last 12 months
- 28.8%
- Timely response
- Bottom decile
- 27
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, On-Site Manager, Inc. sits at #1205, with 125 complaints logged. It posts a 28.8% on-time response rate, the 1st percentile among companies with 100+ complaints.
- #1205
- of 3,843 companies by volume
- 28.8%
- on time (1st pctile)
- Credit reporting, cr…
- most-complained product
- 27
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
On-Site Manager, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
28.8% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2017 to 2018 complete years
- Annual CFPB complaint volume moved from 29 in 2017 to 66 in 2018 (2017 → 2018).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2015 | 10 |
| 2016 | 17 |
| 2017 | 29 |
| 2018 | 66 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for On-Site Manager, Inc.
125 complaints against On-Site Manager, Inc. appear in the CFPB record, including 0 from the trailing year. The 27 states and territories represented put this footprint in multi-regional territory. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
On-Site Manager, Inc.'s timely response rate stands at 28.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 5.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does On-Site Manager, Inc. have?
125 complaints have been filed against On-Site Manager, Inc. with the CFPB overall - 0 of them in the past year.
Does On-Site Manager, Inc. respond to complaints on time?
CFPB complaints against On-Site Manager, Inc. draw a 28.8% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for On-Site Manager, Inc.?
The most complained-about product for On-Site Manager, Inc. is "Credit reporting, credit repair services, or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with On-Site Manager, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against On-Site Manager, Inc. - see all issues and counts above.
How do I file a complaint against On-Site Manager, Inc.?
You can file a complaint against On-Site Manager, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about On-Site Manager, Inc.?
The CFPB has recorded complaints against On-Site Manager, Inc. from 27 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for On-Site Manager, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.