CFPB Consumer Complaint Profile
One Reverse Mortgage, LLC
What 41 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 41
- Total complaints
- Mid-range
- 0
- Last 12 months
- 80.5%
- Timely response
- Bottom decile
- 23
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, One Reverse Mortgage, LLC sits at #2018, with 41 complaints logged. On-time replies land at 80.5%, the 10th percentile for the 100+ complaint peer group.
- #2018
- of 3,843 companies by volume
- 80.5%
- on time (10th pctile)
- Mortgage
- most-complained product
- 23
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
One Reverse Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
80.5% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 9 |
| 2014 | 2 |
| 2015 | 9 |
| 2016 | 4 |
| 2017 | 4 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 2 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for One Reverse Mortgage, LLC
41 complaints against One Reverse Mortgage, LLC appear in the CFPB record, including 0 from the trailing year. The 23 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Application, originator, mortgage broker," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, One Reverse Mortgage, LLC posts a 80.5% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Consumers formally disputed the company's response at a 28.6% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 12.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does One Reverse Mortgage, LLC have?
One Reverse Mortgage, LLC has 41 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does One Reverse Mortgage, LLC respond to complaints on time?
One Reverse Mortgage, LLC has a 80.5% timely response rate to CFPB complaints.
What product generates the most complaints for One Reverse Mortgage, LLC?
The most complained-about product for One Reverse Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with One Reverse Mortgage, LLC?
Consumers most often cite "Application, originator, mortgage broker" when complaining about One Reverse Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against One Reverse Mortgage, LLC?
You can file a complaint against One Reverse Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about One Reverse Mortgage, LLC?
One Reverse Mortgage, LLC has drawn CFPB complaints from 23 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for One Reverse Mortgage, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (28.6% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does One Reverse Mortgage, LLC have?
One Reverse Mortgage, LLC has 41 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does One Reverse Mortgage, LLC respond to complaints on time?
One Reverse Mortgage, LLC has a 80.5% timely response rate to CFPB complaints.
What product generates the most complaints for One Reverse Mortgage, LLC?
The most complained-about product for One Reverse Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with One Reverse Mortgage, LLC?
Consumers most often cite "Application, originator, mortgage broker" when complaining about One Reverse Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against One Reverse Mortgage, LLC?
You can file a complaint against One Reverse Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about One Reverse Mortgage, LLC?
One Reverse Mortgage, LLC has drawn CFPB complaints from 23 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.