CFPB Consumer Complaint Profile
Pacific Western Bank
What 51 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 51
- Total complaints
- Mid-range
- 0
- Last 12 months
- 90.2%
- Timely response
- Bottom quartile
- 12
- States affected
The verdict
51 CFPB complaints put Pacific Western Bank at #1807 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 90.2%, the 19th percentile among companies with 100+ complaints.
- #1807
- of 3,843 companies by volume
- 90.2%
- on time (19th pctile)
- Checking or savings …
- most-complained product
- 12
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pacific Western Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.2% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 5 |
| 2016 | 4 |
| 2017 | 5 |
| 2018 | 3 |
| 2019 | 5 |
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 10 |
| 2023 | 15 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pacific Western Bank
The CFPB Consumer Complaint Database has logged 51 complaints against Pacific Western Bank overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 12 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Pacific Western Bank posts a 90.2% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 10% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 15.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pacific Western Bank have?
51 complaints have been filed against Pacific Western Bank with the CFPB overall - 0 of them in the past year.
Does Pacific Western Bank respond to complaints on time?
Pacific Western Bank's CFPB timely-response rate is 90.2%.
What product generates the most complaints for Pacific Western Bank?
Among all products tied to Pacific Western Bank, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Pacific Western Bank?
The most common issue reported by consumers about Pacific Western Bank is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Pacific Western Bank?
You can file a complaint against Pacific Western Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pacific Western Bank?
Pacific Western Bank has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Pacific Western Bank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (10% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pacific Western Bank have?
51 complaints have been filed against Pacific Western Bank with the CFPB overall - 0 of them in the past year.
Does Pacific Western Bank respond to complaints on time?
Pacific Western Bank's CFPB timely-response rate is 90.2%.
What product generates the most complaints for Pacific Western Bank?
Among all products tied to Pacific Western Bank, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Pacific Western Bank?
The most common issue reported by consumers about Pacific Western Bank is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Pacific Western Bank?
You can file a complaint against Pacific Western Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pacific Western Bank?
Pacific Western Bank has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.