CFPB Consumer Complaint Profile
Pendleton & Sutton LLC
What 11 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 4
- Last 12 months
- 0%
- Timely response
- Bottom decile
- 8
- States affected
The verdict
Pendleton & Sutton LLC ranks #3589 of 3,843 financial companies by CFPB complaint volume, with 11 complaints on record. On-time replies land at 0%, the 0th percentile for the 100+ complaint peer group.
- #3589
- of 3,843 companies by volume
- 0%
- on time (0th pctile)
- Checking or savings …
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pendleton & Sutton LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
0% Among the lowest in the bottom 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 3 |
| 2020 | 1 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pendleton & Sutton LLC
The CFPB Consumer Complaint Database has logged 11 complaints against Pendleton & Sutton LLC overall, with 4 of those filed in the trailing 12 months. Reports have come from consumers in 8 states and territories, making this a geographically concentrated complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
Pendleton & Sutton LLC's timely response rate stands at 0%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pendleton & Sutton LLC have?
11 complaints have been filed against Pendleton & Sutton LLC with the CFPB overall - 4 of them in the past year.
Does Pendleton & Sutton LLC respond to complaints on time?
CFPB complaints against Pendleton & Sutton LLC draw a 0% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Pendleton & Sutton LLC?
"Checking or savings account" draws more CFPB complaints against Pendleton & Sutton LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Pendleton & Sutton LLC?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Pendleton & Sutton LLC - see all issues and counts above.
How do I file a complaint against Pendleton & Sutton LLC?
You can file a complaint against Pendleton & Sutton LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pendleton & Sutton LLC?
Consumers in 8 states and territories have filed complaints about Pendleton & Sutton LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Pendleton & Sutton LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pendleton & Sutton LLC have?
11 complaints have been filed against Pendleton & Sutton LLC with the CFPB overall - 4 of them in the past year.
Does Pendleton & Sutton LLC respond to complaints on time?
CFPB complaints against Pendleton & Sutton LLC draw a 0% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Pendleton & Sutton LLC?
"Checking or savings account" draws more CFPB complaints against Pendleton & Sutton LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Pendleton & Sutton LLC?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Pendleton & Sutton LLC - see all issues and counts above.
How do I file a complaint against Pendleton & Sutton LLC?
You can file a complaint against Pendleton & Sutton LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pendleton & Sutton LLC?
Consumers in 8 states and territories have filed complaints about Pendleton & Sutton LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.