CFPB Consumer Complaint Profile
Performance Settlement, LLC
What 36 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 0
- Last 12 months
- 27.8%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
36 CFPB complaints put Performance Settlement, LLC at #2143 out of 3,843 financial companies ranked by complaint volume. It posts a 27.8% on-time response rate, the 1st percentile among companies with 100+ complaints.
- #2143
- of 3,843 companies by volume
- 27.8%
- on time (1st pctile)
- Student loan
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Performance Settlement, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
27.8% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2017 | 21 |
| 2018 | 9 |
| 2019 | 2 |
| 2020 | 1 |
| 2022 | 1 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Performance Settlement, LLC
The CFPB Consumer Complaint Database has logged 36 complaints against Performance Settlement, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Performance Settlement, LLC draw a 27.8% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 13.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Performance Settlement, LLC have?
36 complaints have been filed against Performance Settlement, LLC with the CFPB overall - 0 of them in the past year.
Does Performance Settlement, LLC respond to complaints on time?
CFPB complaints against Performance Settlement, LLC draw a 27.8% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Performance Settlement, LLC?
Among all products tied to Performance Settlement, LLC, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Performance Settlement, LLC?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Performance Settlement, LLC; the full issue list with counts is above.
How do I file a complaint against Performance Settlement, LLC?
You can file a complaint against Performance Settlement, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Performance Settlement, LLC?
Consumers in 13 states and territories have filed complaints about Performance Settlement, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Performance Settlement, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Performance Settlement, LLC have?
36 complaints have been filed against Performance Settlement, LLC with the CFPB overall - 0 of them in the past year.
Does Performance Settlement, LLC respond to complaints on time?
CFPB complaints against Performance Settlement, LLC draw a 27.8% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Performance Settlement, LLC?
Among all products tied to Performance Settlement, LLC, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Performance Settlement, LLC?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Performance Settlement, LLC; the full issue list with counts is above.
How do I file a complaint against Performance Settlement, LLC?
You can file a complaint against Performance Settlement, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Performance Settlement, LLC?
Consumers in 13 states and territories have filed complaints about Performance Settlement, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.